Customer Support Executive

In August 2019, our PropTech client announced $11m in Series A funding. They’re set to completely disrupt the residential lettings market as we know it and have provided a new platform for deposit free renting.

They’re now on the hunt for 2 Customer Support Executives to come onboard to manage their clients which include tenants, landlords and partner letting agents via multiple channels (phone, e-mail, and/or live chat.)

What you’ll do:

• Providing support via phone, e-mail, and/or live chat with attention to detail

• Assisting with data management and ensuring accurate customer records are maintained
• Helping to implement creative ways to improve our customer relationships and support continuous improvement across the business
• Being the face of the company and a product champion, able to easily articulate our benefits to customers
• Dealing with potentially difficult situations and de-escalating them with appropriate responses
• Assisting with maintaining our customer support knowledge hub, writing articles and monitoring their use

You’ll be:

• Previous experience in a customer-facing role and a customer-centric mindset
• Ideally BA/BS degree or equivalent practical experience
• Ideally, but not essential, you’ll have experience of working in a startup environment and/or a passion for disruptive start-ups
• Interest in the property or property tech industry is also a big plus

We’ll offer:

• £22k-25k basic salary + bonus
• 25 days holiday
• Regular socials plus training

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