Senior Customer Success Manager Job in Greater London

Apply for Senior Customer Success Manager job in London, the salary range is £60,000 – £80,000. Search for more Senior Customer Success Manager vacancies here.

Salt have partnered with a Payments company in London who are looking to hire a Senior Customer Success Manager to support them in managing and growing their client portfolio. This role is perfect for a person who has hit a ceiling in their current role and wants to join an early stage scale up business with huge growth opportunities.

Key Responsibilities:

Client Relationship Management

• Build and maintain strong client relationships.
• Understand and address clients’ business needs.

Onboarding and Training

• Lead client onboarding and provide product training.

Retention and Growth

• Monitor client usage and identify growth opportunities.
• Implement strategies to increase customer retention.

Customer Support

• Act as the main point of contact for client issues.
• Collaborate with the technical team for issue resolution.

Feedback and Product Improvement

• Gather customer feedback for product enhancement.
• Advocate for customer needs with the product team.

Qualifications:

• Minimum of 3 years’ experience in customer success or account management, preferably in fintech.
• Strong understanding of payment solutions.
• Excellent communication and interpersonal skills.