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Account Management & Customer Success Jobs
Apply for Senior Customer Success Manager job in London, the salary range is £60,000 – £80,000. Search for more Senior Customer Success Manager vacancies here.
Salt have partnered with a Payments company in London who are looking to hire a Senior Customer Success Manager to support them in managing and growing their client portfolio. This role is perfect for a person who has hit a ceiling in their current role and wants to join an early stage scale up business with huge growth opportunities.
Key Responsibilities:
Client Relationship Management
- Build and maintain strong client relationships.
- Understand and address clients’ business needs.
Onboarding and Training
- Lead client onboarding and provide product training.
Retention and Growth
- Monitor client usage and identify growth opportunities.
- Implement strategies to increase customer retention.
Customer Support
- Act as the main point of contact for client issues.
- Collaborate with the technical team for issue resolution.
Feedback and Product Improvement
- Gather customer feedback for product enhancement.
- Advocate for customer needs with the product team.
Qualifications:
- Minimum of 3 years’ experience in customer success or account management, preferably in fintech.
- Strong understanding of payment solutions.
- Excellent communication and interpersonal skills.
Job Information
Job Reference: JO-2403-342599
Salary: £60000 - £80000 per annum
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: Account Management & Customer Success Jobs
Job Locations: Greater London
Job Location Type: Remote
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