Customer Care Specialist

Position: Account Executive

Location: Remote, based anywhere in France, with monthly travel to the Paris office.

Benefits: Stock options, healthcare, pension, restaurant tickets.

About the Company:

This market-leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top-tier enterprise clients such as Disney, Netflix, Uber, and Coca-Cola.

Role Overview:

• Managing support tickets and resolving customer issues
• Delivering training sessions during onboarding and throughout the subscription period
• Writing and updating knowledge base articles with the latest platform tips and instructions
• Collaborating with Product and Tech teams on process adherence and feedback loops
• Participating in projects to improve Customer Care tools and processes (e.g. live chat, satisfaction monitoring)

Requirements:

• Are fluent in English (additional languages like German or Spanish are a plus)
• Have prior experience in Customer Support or Customer Care
• Possess strong soft skills: empathy, organization, autonomy, enthusiasm, open-mindedness, and proactivity
• Are an effective communicator in both writing and speech
• Can multitask and collaborate across different teams
• Have an interest in digital marketing, social media, or influencer marketing
• Bonus: you’ve used platforms like Zendesk before

Interview Process:

Three-stage interview process.

*Rates depend on experience and client requirements