Customer Support Engineer

Enjoy problem solving? Have a passion for puzzles, and are interested in starting your career as an analyst, or maybe even a first step towards working in programming?

Salt Fintech are on the search for a Solutions Engineer to join a growing team of professionals at a market-leading RegTech business based in London. The business has a state of the art technological product designed to help clients to allow their businesses to be free from fraud, corruption and money laundering, disrupting the compliance industry through Machine Learning.

As part of the Solution Delivery Team your primary responsibility will be to set up and configure our Transaction Monitoring solution according to client specifications. You will work directly with our Customer Success team and get exposure to one of the most rapidly growing parts of the financial technology industry.

RESPONSIBILITIES

• Work with the Customer Success team to configure the Transaction Monitoring platform according to client specifications both during initial setup and post live

• Ensure client setup is completed according to the Solution Team standards and guidelines

• If required, attend client check-in calls to support Customer Success team

• Facilitate support requests on client environments

REQUIREMENTS

• Understanding of logic operators and basic mathematics

• Comfortable working with modern technology

• University education

• Proven ability to be both methodical and consistent

• Interest in learning about the “behind the scenes” of a modern SaaS product

BENEFITS

• Health Insurance

• Options scheme

• 25 days holiday

• Flexible working

• Free fruit

• Season ticket loan

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