L&D Manager

Pre-Sales & Post-Sales Jobs

Greater Manchester Permanent £40000.00 - £45000.00 per annum

Are you a dynamic, people-first leader passionate about performance and coaching in a high-paced call centre environment? Do you have a knack for designing impactful training programs and developing teams to exceed KPIs and customer satisfaction?

We are a leading recruitment partner working with a high-growth, customer-centric organisation to identify a Learning & Development Manager to lead L&D strategy within their busy contact centre operations.

🧩 The Role:

As the L&D Call Centre Manager, you will be responsible for:

  • Designing and delivering training programs that align with business goals and compliance standards.

  • Leading onboarding, skills development, and leadership training across the call centre.

  • Driving performance improvement initiatives through coaching, feedback, and quality assurance insights.

  • Partnering with operations, HR, and senior leadership to shape the employee learning journey.

  • Managing a small team of trainers/coaches and overseeing LMS tools and e-learning resources.

✅ About You:

  • Proven experience in L&D within a call centre/contact centre environment (essential).

  • Strong leadership and stakeholder management skills.

  • Expertise in training design, delivery, and evaluation methodologies.

  • Comfortable working in fast-paced, metrics-driven environments.

  • Ability to inspire and develop others – a true coach and mentor at heart.

🌟 What’s in It for You?

  • Join a forward-thinking organisation with a strong focus on employee development.

  • Autonomy to innovate and make a tangible impact on performance and culture.

  • Clear path for career progression in a growing business.

  • Collaborative, inclusive team culture with strong values.

*Rates depend on experience and client requirements

Job Information

Job Reference: JO-2505-353242
Salary: £40000.00 - £45000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: Pre-Sales & Post-Sales Jobs
Job Locations: Greater Manchester
Job Types: Permanent

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