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Are you a dynamic, people-first leader passionate about performance and coaching in a high-paced call centre environment? Do you have a knack for designing impactful training programs and developing teams to exceed KPIs and customer satisfaction?
We are a leading recruitment partner working with a high-growth, customer-centric organisation to identify a Learning & Development Manager to lead L&D strategy within their busy contact centre operations.
As the L&D Call Centre Manager, you will be responsible for:
Designing and delivering training programs that align with business goals and compliance standards.
Leading onboarding, skills development, and leadership training across the call centre.
Driving performance improvement initiatives through coaching, feedback, and quality assurance insights.
Partnering with operations, HR, and senior leadership to shape the employee learning journey.
Managing a small team of trainers/coaches and overseeing LMS tools and e-learning resources.
Proven experience in L&D within a call centre/contact centre environment (essential).
Strong leadership and stakeholder management skills.
Expertise in training design, delivery, and evaluation methodologies.
Comfortable working in fast-paced, metrics-driven environments.
Ability to inspire and develop others – a true coach and mentor at heart.
Join a forward-thinking organisation with a strong focus on employee development.
Autonomy to innovate and make a tangible impact on performance and culture.
Clear path for career progression in a growing business.
Collaborative, inclusive team culture with strong values.
*Rates depend on experience and client requirements
Role Overview: We are seeking a People Officer to deliver core HR and payroll processes with accuracy and efficiency, ensuring a high standard of service across the business. Acting as…
Up to £35000.00 per annumUpload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.