Citrix Engineer – VDI, Workstation – Banking

Citrix Engineer – Banking Client – Brussels

Rate: 600 – 700 p/d

Duration: 6-12 month duration

The End User backbone team is responsible for the design, implementation and support of the Workplace infrastructure. This includes deployment and maintenance of applications delivered via Citrix, VDI and Workstations and keeping the underlying infrastructure up to date.

The team delivers second and third-line support to end-users and the onsite support teams across all entities.

Your role

• Maintain and monitor the infrastructure components
• Incident, request and problem management (3rd line support)
• Provide project support
• Provide application support for our internal client base
• Deploy applications, debug and solve related problems on Citrix, physical and virtual workstations
• Manage patching for applications and operating systems on these platforms
• Report on application deployment progress and security baseline compliancy
• Apply standard operating procedures and actively contribute to continuously improve operational processes

Your Profile:

Required skills

• Minimum 5 years of experience in supporting a Windows multi-user environment, including application delivery
• Proven administrator and support experience in a Citrix environment (VirtualApps 1912; StoreFront; Ivanti; NetScaler (Access Gateway); Troubleshooting; Analytical skills)
• Excellent problem-solving skills and ability to do in-depth troubleshooting and root cause analysis
• Good knowledge of IT Security Principals and overall understanding of IT Service Management
• SCCM experience including baseline management and custom reporting
• Operational knowledge of App-V, PowerShell, MSI and other packaging/scripting technologies
• Proven experience with M365
• Sufficient knowledge of the common office applications to be able to deliver application support to end-users
• Identify opportunities for simplification and automation
• Customer oriented attitude with excellent communication skills both written and verbally
• Proactive and transparent communication
• Team player. Strong believe that being part of a team is a strength
• Fluent in French/English or Dutch/English

Optional skills

• Experience with Win10 / Win11 (OS / upgrade / …)
• Experience with third parties for workstation (SCOM / SCUP / TPM / Bios management / …)