ICT Infrastructure Support Officer – Local Government

Job Title: ICT Infrastructure Support Officer

Location: Surrey (Hybrid – 2 to 3 days on-site per week)

Contract Length: 6 months

Day Rate: £32.77 per hour (Umbrella)

IR35 Status: Inside IR35

Salt’s Local Government team is working with a public sector organisation in Surrey that is undertaking a significant infrastructure and digital transformation programme. As part of this, they’re looking to bring in an experienced ICT Infrastructure Support Officer to provide high-quality 3rd-line support and play a key role in delivering several strategic IT initiatives.

This is a hands-on role for someone who is confident across infrastructure, cloud platforms, and cyber resilience. You’ll be embedded in a close-knit ICT & Digital Services team supporting more than 450 users across a modernising technology estate.

Key Responsibilities:

• Deliver 3rd-line technical support across Windows Server, Citrix, VMWare, and Microsoft 365 environments
• Support key infrastructure projects, including:
  • Migration to Azure Cloud (including IaaS and SaaS components)
  • EUC rollout of Windows 11 and Entra ID (Azure AD)
  • Cybersecurity improvements and threat mitigation
• Maintain and update technical documentation including runbooks, SOPs, and network diagrams
• Monitor, troubleshoot, and resolve issues related to networking, backups, and cyber defences
• Contribute to disaster recovery planning, risk identification, and infrastructure documentation
• Lead mini-projects and support wider transformation initiatives across the ICT estate
• Occasionally provide cover for the ICT Service Desk and participate in an out-of-hours support rota

Essential Skills & Experience:

• Proven experience in a 3rd-line or senior infrastructure support role
• Strong knowledge of Windows Server, Citrix, VMWare, and Microsoft 365
• Familiarity with cloud infrastructure, particularly Azure, Azure AD/Entra ID, Intune, SharePoint, and Teams
• Understanding of cybersecurity fundamentals (e.g. firewalls, VPNs, malware protection)
• Ability to produce and maintain high-quality technical documentation
• Confident communicator with a customer-first, collaborative approach

Desirable:

• Exposure to Local Government or wider public sector environments
• Familiarity with ITIL processes and service desk operations
• Experience coaching or mentoring technical colleagues

*Rates depend on experience and client requirements