Technical Infrastructure Consultant

My global service integration partner is looking for a Technical Infrastructure Consultant to interface with their clients.

Skills

Operation and Approach

• Trusted Advisor
• Partner closely with customers and deliver the highest possible level of guidance and support “A white glove experience”. Includes the ability to identify and provide various viable options to customers being mindful of the risks, potential issues, and future proofing solutions.
• Our engagements are not binary or “fast-food” fashion! We empathise with the different types of customers we work with, we learn and appreciate their challenges, we do not overload them with reams of text and links, although we do provide the right level of information, at the right time i.e., not just sending helpX links via email.
• Although, we expect you to have the tenacity to politely challenge customer requirements, requests, and expectations as/when needed.
• Remote Working: As our team is situated across Europe, we communicate via MS Teams and calls. We also work with US-based colleagues where we attend calls which might occasionally stretch into the early evening.

Education

What you need to succeed
B.S. or above degree in Computer Science or related technical field. At least 3 years’ experience in an international Enterprise-level customer facing role, ideally in Enterprise Support or as a Technical Consultant.

• Excellent level of both English and French.
• Experience of working with Enterprise customers in both languages.
• Proven troubleshooting and problem-solving skills, ideally from an Enterprise Support role.
• Comfortable presenting to customer teams via online video calls. Enterprise infrastructure solution architecture experience
• Good knowledge of OAuth 2.0, OpenID Connect and SAML security standards with global identity providers including AADS, ADFS, GoogleID, OKTA, PING, Azure platform experience with related certifications