Business Analyst – Housing Services Transformation

Business Analyst – Housing Transformation

£500/day | Inside IR35 | 3-month rolling contract

Hybrid – 1-2 days per week on-site in Central London

Local Government | London

Salt’s Local Government team is working with a London-based council to recruit a Business Analyst to support a major Housing Transformation programme.

This isn’t a digital BA role. The council is looking for someone with hands-on experience delivering operational and service improvements across core housing services – particularly repairs, allocations, housing needs, compliance, and data accuracy. You’ll play a key role in driving change across frontline services and internal processes, helping to reshape how housing operates at a local level.

Key responsibilities:

• Process mapping of current (“as-is”) and future-state (“to-be”) services
• Requirements gathering – functional and non-functional
• Supporting service leads to define and implement changes to processes, data, and service models
• Engaging with stakeholders across housing, property, customer services, and compliance
• Light-touch project management where required
• Collaborating closely with operational housing teams and transformation leads

What we’re looking for:

• Strong background in business analysis within local government housing
• Clear experience working on service transformation, not just digital delivery
• Deep understanding of housing operations such as repairs, housing needs, allocations, or compliance
• Strong process mapping, stakeholder engagement, and documentation skills
• Experience working with housing systems (e.g. NEC, Northgate) is a bonus, but not essential

This is a 3-month rolling contract, paying £500/day inside IR35, with 1-2 days per week on-site in Central London.

If you’ve led housing transformation work before and want to make a tangible impact in a high-profile change programme, we’d like to hear from you.

*Rates depend on experience and client requirements