CMS Admin Support Manager, Support Analyst

CMS Admin Support Manager, Support Analyst

We are looking for a talented and motivated CMS Admin Support manager to join an award-winning global organisation who work with some of the world’s greatest

and largest brands.

This is a fantastic opportunity to join a fast-growing Digital Marketing team. You will be the go-to person for a number of CMS’s tools, a superuser shall we say, providing training where needed, and escalating bugs/fixes needed to the relevant teams. Aiding the product manager where needed.

· Taking ownership and accountability for high profile .com and digital client

· Maintain and build the relationship with a view for continual service improvements

· Report on activities such as deliverables, projects, service road-map, support requests

· Support the European markets with process or technical queries

· Drive the BAU standard way of working with the EU market leads, utilising JIRA for updates and new requests

· Document and maintain the knowledge-base in Confluence

· Leading communication between the clients European Office and HQ and internal teams occasionally working at the client’s

· Assist the central team managers and clients by providing service status and advice

Desired Experience

· Technical Operations or App Support Administrator experience of 2 years or more

· Exposure to a pan-European/global digital marketing environment

· Experience of managing Content Management Systems (AEM experience a big advantage)

· Working knowledge of building new page templates within CMS systems

· Ability to create functional documentation, digital workflow and development practices

· Client facing and account management experience

· Experience working in a fast paced environment with the ability to prioritize multiple time sensitive tasks

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