Delivery Manager, Ecommerce Marketplace Platform

Delivery Manager – Ecommerce Marketplace Platform

Do you thrive in a fast-paced environment and have a passion for optimising the customer experience? Are you an expert in the world of ecommerce, with a deep understanding of the consumer journey?

Our client is a leading e-commerce marketplace platform, revolutionising the way people shop for retail goods. They connect a vast network of sellers with discerning customers, offering a seamless and enjoyable shopping experience.

The Role

As a Digital Delivery Manager, you’ll play a critical role in ensuring their customers have a seamless shopping experience that is efficient and reliable. You’ll be responsible for overseeing all aspects of the delivery process but with an emphasis on the e-commerce side of things, from browsing to the moment an item is purchased and the journey that encompasses.

Responsibilities

• Develop and implement strategies to optimise delivery efficiency and cost-effectiveness
• Oversee on-time delivery performance and identify areas for improvement
• Lead communication with stakeholders and set-up and facilitate Digital tribe portfolio ceremonies including planning and delivery syncs
• Facilitate squads to deliver business value, through coordinating dependencies and resolving impediments; ensuring that the e2e Digital solution can be delivered, including where there are third-party suppliers involved
• Work in partnership with the wider business to orchestrate solutions that drive innovation and future digital thinking
• Stay up-to-date on the latest trends and innovations in ecommerce delivery
• Work closely with other departments, such as Marketing and Sales, to ensure a seamless customer experience
• Analyse data and reports to identify areas for improvement across the entire delivery process
• Strong stakeholder management; ability to drive strong, open and sustained communication channels both within Digital tribes and with the wider stakeholder community.
• Expertise in agile methodologies and digital product development

You’ll be a great fit if you have:

• A minimum of 5 years’ experience in a similar role within ecommerce and retail
• A strong understanding of the consumer journey, including basket, checkout, and payment processes
• Proven experience in managing and optimising delivery operations
• Excellent communication, negotiation, and problem-solving skills
• The ability to work independently and as part of a team
• A data-driven approach with a strong analytical mind
• A passion for customer service and a commitment to continuous improvement

Whats on Offer:

• A competitive salary and benefits package
• The opportunity to work in a fast-paced and dynamic environment
• Be part of a global company that is at the forefront of the ecommerce revolution
• Make a real difference to the customer experience