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Programme & Project Management Jobs
Role – Service Delivery Manager
Location – Fully Remote
Salary – £50,000
About the Role
My client is seeking a highly experienced and proactive Service Delivery Manager to lead the delivery of exceptional service to their clients. This role is crucial for someone with a strong and demonstrable background in service management within an e-commerce environment. Essential e-commerce experience is a prerequisite for this role. A deep understanding of the e-commerce landscape is vital. Furthermore, strong Shopify expertise is highly desirable.
The successful candidate will take ownership of ensuring services are delivered on time, within budget, and to a high standard, while cultivating strong client relationships. You’ll collaborate closely with internal teams, manage escalations efficiently, and be a key driver in continuous service improvement.
Responsibilities:
- Manage service delivery & SLAs.
- Build strong client relationships.
- Monitor service performance.
- Lead incident resolution.
- Drive continuous improvement.
Skills:
- E-commerce Service Delivery.
- Shopify (Desirable).
- Client Management.
- Incident Management.
- Strong Communication.
Experience:
- Service Delivery Manager (E-commerce).
- ITIL/Agile.
- Client-Facing.
*Rates depend on experience and client requirements
Job Information
Job Reference: JO-2504-352739
Salary: £45000.00 - £50000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: 29/05/2025
Job Industries: Programme & Project Management Jobs
Job Locations: Greater London
Job Types: Permanent
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