Service Delivery Manager

Role – Service Delivery Manager

Location – Fully Remote

Salary – £50,000

About the Role

My client is seeking a highly experienced and proactive Service Delivery Manager to lead the delivery of exceptional service to their clients. This role is crucial for someone with a strong and demonstrable background in service management within an e-commerce environment. Essential e-commerce experience is a prerequisite for this role. A deep understanding of the e-commerce landscape is vital. Furthermore, strong Shopify expertise is highly desirable.

The successful candidate will take ownership of ensuring services are delivered on time, within budget, and to a high standard, while cultivating strong client relationships. You’ll collaborate closely with internal teams, manage escalations efficiently, and be a key driver in continuous service improvement.

Responsibilities:

• Manage service delivery & SLAs.
• Build strong client relationships.
• Monitor service performance.
• Lead incident resolution.
• Drive continuous improvement.

Skills:

• E-commerce Service Delivery.
• Shopify (Desirable).
• Client Management.
• Incident Management.
• Strong Communication.

Experience:

• Service Delivery Manager (E-commerce).
• ITIL/Agile.
• Client-Facing.

*Rates depend on experience and client requirements