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Service Delivery Manager

Programme & Project Management Jobs

Greater London Permanent £45000.00 - £50000.00 per annum

Role – Service Delivery Manager

Location – Fully Remote

Salary – £50,000

About the Role

My client is seeking a highly experienced and proactive Service Delivery Manager to lead the delivery of exceptional service to their clients. This role is crucial for someone with a strong and demonstrable background in service management within an e-commerce environment. Essential e-commerce experience is a prerequisite for this role. A deep understanding of the e-commerce landscape is vital. Furthermore, strong Shopify expertise is highly desirable.

The successful candidate will take ownership of ensuring services are delivered on time, within budget, and to a high standard, while cultivating strong client relationships. You’ll collaborate closely with internal teams, manage escalations efficiently, and be a key driver in continuous service improvement.

Responsibilities:

  • Manage service delivery & SLAs.
  • Build strong client relationships.
  • Monitor service performance.
  • Lead incident resolution.
  • Drive continuous improvement.

Skills:

  • E-commerce Service Delivery.
  • Shopify (Desirable).
  • Client Management.
  • Incident Management.
  • Strong Communication.

Experience:

  • Service Delivery Manager (E-commerce).
  • ITIL/Agile.
  • Client-Facing.

*Rates depend on experience and client requirements

Job Information

Job Reference: JO-2504-352739
Salary: £45000.00 - £50000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: 29/05/2025
Job Industries: Programme & Project Management Jobs
Job Locations: Greater London
Job Types: Permanent

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Service Delivery Manager

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