Tech Services Analyst

Tech Services Analyst – London (Office-Based)

Location: Central London
Contract: Permanent
Working Model: Primarily on-site (4 days a week)
Start Date: ASAP

A fast-growing technology company within the energy sector is seeking a Tech Services Analyst to join their internal support team based in London. This organisation is focused on accelerating the transition to a more sustainable, affordable, and resilient energy future. Supporting both UK and international colleagues, this role is key to maintaining operational efficiency as the business continues to scale.

Key Responsibilities:

• Provide first and second-line IT support (remote and desk-side) to internal staff

• Investigate, diagnose, and resolve hardware, software, and AV-related issues

• Support onboarding and offboarding processes, including equipment setup

• Maintain and improve internal documentation and technical procedures

• Monitor systems and ensure a consistent support experience across global teams

• Manage office tech equipment and ensure AV systems operate effectively for events

• Collaborate with teams in different time zones and provide handovers as needed

Required Skills and Experience:

• Previous experience in an IT support or technical service desk role

• Experience supporting Mac hardware, ChromeOS, and Google Workspace

• Familiarity with AV systems and conferencing tools

• Basic understanding of TCP/IP networking

• Ability to follow and improve technical processes and procedures

• Strong problem-solving and communication skills

• Proactive mindset and the ability to work independently in a fast-paced environment

Desirable:

• Google Workspace administration experience

• Experience with both Mac and ChromeOS operating systems

• Experience working in a scale-up or technology-led organisation

Why Join:

This is an opportunity to be part of a growing team at the centre of a meaningful mission. The company fosters an inclusive, collaborative environment with a focus on continuous learning and innovation. The role offers hands-on experience, scope for development, and a chance to contribute to a purpose-driven business.

*Rates depend on experience and client requirements