Upload CV

Oh no! This role has already been filled.

Don't worry, we have lots of other exciting jobs for you!

See available jobs in Telecoms

That job has expired. Here are some similar roles:

VOIP/SIP Network Engineer

We're looking for a skilled VOIP network engineer with experience in SIP and session border controllers (SBC) ,to join a dynamic team driving transformation in enterprise telephony. This is a…

East Sussex Contract
£280 - £290 per day + Inside IR35 /Hybrid 3 office days PW

Mainframe Performance and Capacity Analyst – Banking

Contract Role: Mainframe Performance and Capacity Analyst - Banking - Inside IR35 Location: UK (Remote) or Denmark (Hybrid - 10 days/month onsite) Rate: £475-£575/day (Inside IR35, via umbrella) Duration: 6…

Greater London Contract
£450 - £575 per day + Inside IR35

Mainframe Automation Engineer – IBM SA / NetView

Contract Role: Mainframe Automation Engineer - IBM SA / NetView - Banking Sector - Inside IR35 Location: UK (Remote) or Denmark (Hybrid - 10 days/month onsite) Day Rate: £450-£575/day (Inside…

Greater London Contract
£450 - £575 per day + Inside IR35

Network & Telephony Support Engineer

Network & Telephony Support Engineer Location: Bristol Type: Temporary Contract Start Date: Monday 26 May 2025 End Date: Monday 30 June 2025 Pay Rate: £22.03 per hour (Inside IR35) An…

Bristol Contract
£0.00 - £22.03 per hour

Still here? Honestly, you've missed this one.

Look at related roles or click here to see all our jobs

Genesys WFM Specialist

Telecoms

Greater London Contract / 12 months £0.00 - £450.00 per day

Salt are partnered with one of the worlds leading Technology Consultancies who require a Genesys WFM Specialist to join one of their end clients on an initial 12 month rolling contract.

  • 12 month rolling contract
  • Up to £450 per day
  • Fully remote
  • Inside IR35

Genesys WFM Consultant: Role & Responsibilities

  • Needs to understand Genesys Cloud WFM object setup.
  • Able to consult on the thought process behind Genesys Cloud WFM objects.
  • Should be able to discover a customer’s workforce operation and devise the design of the Genesys cloud WFM objects.
  • Should be able to consult and guide the customer on the recommended design from BT and alternatives, as well as pro’s and con’s of each approach, guiding the customer towards the best design.
  • Should understand enough about Genesys Cloud Routing to consult the customer as well as BT design teams what should be the design guardrails for contact center routing design to meet WFM configuration constraints.
  • Should be able to guide the customer regarding WFM Data Migration, including any data transformation required from their existing platform. If the existing WFM platform is BT Optimize, should be able to direct a suitable TD to extract the Optimize WFM data / BT CCC report data and transform it to the format required by Genesys Cloud WFM.
  • Finally, if required, should be able to configure the Genesys Cloud WFM objects end-to-end and support workforce onboarding.

    • Job Information

    Job Reference: JO-2408-346755
    Salary: £0.00 - £450.00 per day
    Salary per: day
    Job Duration: 12 months
    Job Start Date: 27/09/2024
    Job Industries: Telecoms
    Job Locations: Greater London
    Job Types: Contract

    Here are some related jobs

    ×
    UK

    Upload your CV

    Upload your CV to our database.

    • Max. file size: 49 MB.
    • Hidden
    • This field is for validation purposes and should be left unchanged.
    Genesys WFM Specialist

    Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.