Service Management Lead

Service Management Lead – 3-Month Contract

Location: Salford

Duration: 3 Months (Initial Contract)

Day Rate: Competitive

A leading organisation is seeking an experienced Service Management Lead to provide essential support in stabilising service operations and driving risk mitigation. This is a critical contract position for an initial three-month engagement.

Key Responsibilities:

• Lead the Golden Quarter Risk Mitigation Plan and Operational Stability workstreams to ensure service stability.
• Drive risk mitigation and oversee the resolution of approximately 200 critical risk issues.
• Provide operational oversight for BAU Service Management, including Incident and Change Management.
• Support Head Office Service Management across all key activities.

Key Requirements:

• Strong experience as a Service Management Lead or similar role.
• Expertise in ITIL & IT Service Management (ITSM) frameworks.
• Proven ability to manage Incident and Change Management processes.
• Strong stakeholder management and communication skills.
• Ability to work within a fast-paced, high-risk environment.

This contract offers an opportunity to make a meaningful impact within a complex service environment.

To apply, please submit your CV or contact Liam O’Connell at loconnell@welovesalt.com for further details.

*Rates depend on experience and client requirements