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Job Title: Technical Support Engineer – Platform Technologies
About Us:
The Global Technical Support team is a diverse, fast-growing, and creative group of problem-solvers, providing 24/7 technical support to customers worldwide. With support centers located across Australia, India, Ireland, Japan, the Netherlands, the UK, and the US, we are passionate about technology and dedicated to helping customers succeed.
Role Overview:
As a Technical Support Engineer, you will use your knowledge and passion for a leading enterprise platform to assist customers in resolving complex technical challenges. You will manage escalations, provide expert technical guidance, and act as the customer’s advocate with internal product and development teams. In addition, you will contribute to process improvements and knowledge-building initiatives that help the team grow.
Team:
You will join the Platform Technologies team, responsible for maintaining platform and data integrity. This includes addressing issues related to databases, upgrades, plugin installations, clones, reporting, performance analytics, artificial intelligence, and tools that support developers in their daily work.
Key Responsibilities:
Skills & Qualifications:
Education & Experience:
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