Senior Account Manager

My Client is a dynamic and innovative digital creative agency based in Dubai, UAE. They are passionate about delivering cutting-edge digital solutions to their clients, helping them achieve their business goals through social media, content production, and e-commerce strategies. As a Senior Account Manager, you will play a pivotal role in our client relationships and project management, ensuring that we consistently exceed their clients’ expectations.

Job Responsibilities:

As a Senior Account Manager, you will be responsible for managing and growing client accounts, focusing on social media, content production, and e-commerce. Your key responsibilities will include:

Client Relationship Management:

• Build and maintain strong, long-lasting client relationships.
• Understand clients’ needs and objectives and provide strategic advice.
• Act as the primary point of contact for clients, ensuring their satisfaction with our services.

Project Management:

• Oversee the execution of social media, content production, and e-commerce projects.
• Develop project plans, budgets, and timelines, and ensure they are adhered to.
• Collaborate with cross-functional teams to deliver high-quality work on time and within budget.

Strategic Planning:

• Develop and implement strategic account plans that align with clients’ business objectives.
• Identify opportunities for growth and propose innovative solutions to enhance clients’ digital presence.

Team Collaboration:

• Collaborate with the creative and production teams to ensure the successful execution of client campaigns.
• Lead, motivate, and support account executives and coordinators in achieving their goals.

Performance Analysis:

• Monitor and analyze campaign performance, providing clients with insights and recommendations for improvement.
• Prepare and deliver regular reports on campaign performance and ROI.

Business Development:

• Identify opportunities to upsell and cross-sell agency services to existing clients.
• Participate in new business pitches and proposal development.

Qualifications:

• Bachelor’s degree in marketing, business, or a related field.
• 4+ years of account management experience, preferably in a digital creative agency.
• Strong understanding of social media, content production, and e-commerce strategies.
• Proven track record of successfully managing client accounts and delivering results.
• Excellent communication and presentation skills.
• Proficient in project management and client relationship software.
• Knowledge of the digital landscape and industry trends.
• Ability to work independently and as part of a collaborative team.

Additional Information:

• Competitive salary and performance-based bonuses.
• Health and wellness benefits.
• Ongoing professional development and training opportunities.
• An exciting and creative work environment in the heart of Dubai.

Salt is acting as an Employment Agency in relation to this vacancy.