Project & Programme Management

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Customer Success Manager

Project & Programme Management

UAE-Dubai Permanent Negotiable

We are representing a leading global technology company in their search for an experienced Customer Success Manager to drive business growth with key customers in the UAE. This strategic role is ideal for a professional with a strong technical background and a proven ability to manage and expand enterprise relationships.

Key Responsibilities:

  • Serve as a trusted advisor to enterprise clients, ensuring seamless adoption and optimisation of cloud solutions.
  • Lead solution design and architecture discussions, aligning cloud services with business needs.
  • Drive account growth through upselling and cross-selling opportunities.
  • Build and maintain strong relationships with IT decision-makers and C-level executives.
  • Oversee the successful delivery of cloud services, ensuring high customer satisfaction and retention.
  • Collaborate with internal teams to enhance service offerings and address customer challenges.

Ideal Candidate Profile:

  • 10+ years of experience in Cloud Managed Services, with at least 5 years in a customer success role.
  • Expertise in at least one major public cloud platform-Azure, AWS, or GCP (certifications preferred).
  • Strong knowledge of cloud infrastructure (IaaS: VMs, Storage, Networking, SAP on Cloud) or cloud applications (PaaS, Serverless, Containers, CI/CD).
  • Experience designing and implementing enterprise-grade high availability and disaster recovery solutions.
  • Familiarity with cloud security, Windows/Linux operating systems, and Active Directory.
  • A proactive, client-focused approach with the ability to influence and drive results.

Salt is acting as an Employment Agency in relation to this vacancy.

Job Information

Job Reference: JO-2501-349968
Salary: Negotiable
Salary per: annum
Job Duration:
Job Start Date: 17/03/2025
Job Industries: Project & Programme Management
Job Locations: UAE-Dubai
Job Types: Permanent

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