CX (Customer Experience) Consultant

**Urgent position – I am only looking to speak to candidates available immediately**

3-month initial contract – with extensions

I am working with a Digital Consultancy who are in urgent need of a CX Consultant to join them on an initial 3-month contract:

Responsibilities:

• Ability to comprehend customer persona and journeys.
• Review existing customer strategy and journeys and suggest improvements to overall CX strategy and engagement.
• Evaluate and improve survey methodologies, tools, and processes to enhance the quality and effectiveness of customer feedback collection.
• Draft clear, unbiased questions and structure surveys to ensure high response rates.
• Oversee the distribution of surveys through various channels (e.g., email, online platforms, phone) and manage the collection of responses.
• Analyse survey results to identify trends, patterns, and areas of improvement.
• Prepare detailed reports and presentations that summarize findings and highlight key insights.
• Experience with benchmarking and desktop research on leading CX practices, customer satisfaction / CSAT scores in MENA

Please apply to be contacted with further information.

Salt is acting as an Employment Business in relation to this vacancy.