Account Manager – AirBnB

Job Title: Account Manager

Client: Airbnb

• Expected Start Date: ASAP
• Duration: 12-month rolling contract
• Expected Hours: 40 per week / 8 hours per day / 5 days per week
• Work Location: Cape Town
• Work structure: Remote; you will be expected to come to the office on occasion. Not too far from Cape Town- Flexible for market partner visits.

Role Description:

Are you a results-driven professional passionate about building strong relationships and driving business growth? We are seeking a dynamic Market Manager to join the team at Airbnb, a global hospitality industry leader. In this role, you will be responsible for managing professional host accounts and acquiring high-quality inventory to expand our market presence. If you thrive in a fast-paced environment and have experience in account management, partner support, or sales, we want to hear from you!

Key Responsibilities:

• Build and nurture partner relationships within your assigned territory.
• Directly manage accounts to exceed quarterly and annual sales goals.
• Analyze data to identify strategic opportunities and implement data-driven recommendations to drive sales growth.
• You can expect an onboard new, high-quality supply in your assigned geography.
• Maintain a strong understanding of technical integrations with software partners to provide adequate support to clients.
• Represent our company in external meetings and industry conferences.
• Educate clients on product changes and gather feedback to improve our offerings.
• Conduct regular optimization calls and business reviews with partners.
• Develop deep knowledge of your market, becoming the go-to source for local trends and market dynamics.
• Provide exceptional service and support to professional hosts, occasionally traveling to your market for in-person guidance.

Requirements:

• 6+ years of experience in account management, partner support, or sales.
• Preferably 2+ years of experience in the hospitality or travel industry.
• Fluent in English (additional languages are a plus).
• Willingness to travel regularly within your market territory (SA).
• Proven track record of effectively managing a leads pipeline or book of business.
• Proficiency in CRM software, specifically working with leads and opportunities (Salesforce and Mixmax experience is a plus).
• Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and in person.
• Strong quantitative skills and the ability to interpret and apply data to drive decision-making.
• Exceptional time management and prioritization abilities.
• Comfort working at both strategic and tactical levels in ambiguous environments.
• Ability to work within tight deadlines, adapt to changing priorities and balance short-term needs with long-term initiatives.
• Passion for travel, and the sharing economy.
• Proven experience working cross-functionally.
• Charismatic self-starter who is resourceful and self-sufficient.

Airbnb has a fast-growing team with a high-energy environment and a deep appreciation for people, places, and great stories. If you are ready to be part of their dynamic team and contribute to one of the world’s leading companies, we want to hear your story!

How to Apply:

To apply for the position of Account Manager, please submit your resume and a cover letter highlighting your relevant experience. We look forward to hearing from you and offering you the opportunity to work together Airbnb to drive market success and create unforgettable experiences for their customers.

Salt is acting as an Employment Agency in relation to this vacancy.