IAM/LAM Helpdesk Support Agent – Banking Client

IAM/LAM Helpdesk Support Agent – Banking Client – Brussels or Krakcow

Duration: 1 year

Rate: €300 – 500pd

Within our IDAM Operations stream, we are looking to hire a Helpdesk Support Agent to join our LAM Product Support team.

In this role you will:

• Assist in answering end user questions through different communication channels (phone/email/…)
• Assist in performing actions on pre-determined ‘quick wins’ for highlighted issues
• Be the link between end users and our internal second or third line teams
• Ensure correct f/u and management of escalations or prioritization requests
• Help educate our end user communities on IDAM related topics
• Contribute to the creation of a security driven mindset across the end user estate
• Participate to a shift based schedule (3 shifts: 08:30-16:30, 09:00-17:00, 09:30-17:30)

You will bring:

• A university degree, preferably in Information Systems, Engineering, Computer Science, Economics or Finance
• A strong interest in identity and access related matters
• A client focused mindset
• Knowledge in ServiceNow as ticketing tool is a strong plus
• Knowledge in Access management tools (Sailpoint), processes and services is a strong plus
• Strong analytical and problem solving skills
• Team spirit mindset
• The ability to demonstrate empathy with end users while maintaining strong focus on security principles
• Strong communication skill s(excellent English, both speaking and writing, is a must. Knowledge of Dutch/French considered a plus)
• Eagerness and ability to learn quickly

Please do send across an up to date CV to eobiechefu@welovesalt.com