Healthcare Operational Improvement Manager – Consulting

Healthcare Operational Improvement Manager – Consulting – Urgent Care

Our client help the NHS and healthcare partners transform the way urgent care (pre-A&E arrivals, A&E attendances and admissions, bed occupancy, patient flow and discharge) is delivered.

We are looking for a senior operational improvement consultant who specialises in urgent and emergency NHS systems to bring a new patient-centred approach to the delivery of operational improvement into healthcare, which has an end-to-end capability including proprietary tools and innovative service approaches.

The senior consultant and subject matter expert will help us set the direction, provide the expertise, and ensure we have a compelling patient-centred offer of support to drive innovative operational improvement practice across NHS Trusts and local healthcare systems.

Requirements:

• Proven operational management and improvement experience within the NHS and/or management consultancy within the healthcare sector.
• Practical experience of redesigning healthcare services and systems with an appreciation of business improvement methodologies such as design thinking, process improvement and systems thinking approaches.
• Knowledge and experience in delivering complex change programmes in the NHS and associated healthcare settings with executive teams, clinicians, operational managers and front-line services.
• Ability to lead an interdisciplinary team, use a structured, data-driven approach to set programme direction, and to encourage this approach in others and be able to clearly present information and communicate to a wide range of stakeholders.
• Responsible for the end-to-end delivery of work programmes, ensuring client and programme deliverables are met. Able to align strategy with operations and comfortable ‘rolling your sleeves up’ and delving into the finer details of operational processes and systems.
• Excellent interpersonal, analytical, facilitation and problem-solving skills with a proven ability to effectively manage projects and programmes, work to deadlines and lead multi-professional teams.
• Ability to build and maintain lasting, trust-based client relationships.
• Have an appreciation for how change can be supported by better use of data analytics and digital technology.