Freelance Account Director

Freelance Account Directors, are you free in the next few days and fancy joining a brilliant digital agency for 2 months and more? Want to work on the .com team to join their established client services team in the London office? Oh yes!

Well then keep reading as based in the heart of Bankside’s growing creative community – and just a stone’s throw away from the Tate Modern are a 170-strong group of thinkers and tinkerers who make things that move.

They build campaigns. Shops. Robots. One-of-a-kind-experiences. Anything that will help transport people, brands, and products. Always rooted in digital innovation.

If you’re a proactive individual who thrives in taking ownership for your clients, your projects and day to day tasks, I would love to hear from you. Reporting into the Head of Client Services, you will manage 3 Account Managers.

The role

Operations

• Work across a top mobile client on their .Com
• Working as a partner with the Client and based at their offices a day or 2 a week
• Manage the workflows of their .com website, built across a number of stakeholders. You will have a hands-on team working with you
• Work across online operations, campaigns, and e-shop
• Focus on the Customer Decision Journey across Digital, Social and site
• Provide ‘best practice’ recommendations for a templated website production process
• Manage the website operation team. The role provides a great opportunity to generate additional business to support clients in their challenges
• Providing best practice in; User Experience, Online retail, and Customer service & Web accessibility
• Work closely with our external media and search engine optimisation teams
• Work on digital campaigns from planning to final delivery, e.g. – new product launches, sponsorship, activation, and cross channel campaigns
• Work closely with external Analytics team for campaign and site optimisation

People Management

• Line management of a team of Account Managers, working in a team of 9 people
• Collaborative partnerships with the Project management team

Client Relationship

• Partnership with existing clients and extension of client base to agreed Client Partnering strategy
• Work with Line Manager, Project Manager, and rest of team to ensure high client satisfaction and repeat business

Account Management

• Take responsibility for development, delivery and evaluation of projects working in conjunction with all functions
• Responsibility for key process improvement projects as agreed with the Managing Partner (e.g., Creative briefing process, financial tracking etc.)
• Ensure account and project management are continually aligned

Internal Communication

• Provide timely and consistent communication to line manager and team about project status, profitability, and people
• Provide team with broader industry knowledge and specialism

Financial Management

• Best in class financial management for every project including forecasting, budgeting, controlling revenue, invoicing
• Active participation in monthly team finance meetings in partnership with hub budget controller
• Quarterly forecasting with Managing Partner

Sound like you? Amazing them drop me a line and let’s talk 😊