Service Designer – Public Sector / Government

SERVICE DESIGNER – GOVERNMENT

MANCHESTER /SHEFFIELD

We’re seeking Service Designers to lead the experience workstream of projects in the Govt. sector. You will be a champion of design to embrace this unique role, driving the success of our client’s products. With all the professional and personal opportunities, you’d expect from a positive, global company.

RESPONSIBILITIES:

• Plan and execute co-creation workshops with stakeholders to propose the most viable solution for a given problem.
• Apply knowledge in human factors, ethnography, and the user-centred design process to product
• Take account of any pre-construction information provided by the client (and principal designer, if one is involved)
• Design the User Journey Mapso we can identify pain points and issues that need to be addressed in a given service.
• Design the Service Blueprint and prepare it to be presented and delivered to the client.
• Take steps to reduce or control any risks that cannot be eliminated.
• Support the learning and development of less experienced and trainee Service designer within the team
• Thrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of service design and its impact on the service development
• Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the service design

SKILLS:

• 7 to 9 years professional agency, consultancy and/o client-side experience in delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services
• A real breadth in your strategic design and technical expertise – from research techniques to workshop facilitation to service design thinking with the ability to understand technical constraints and processes
• A strong portfolio that includes a collection of real-life product examples and case studies that show your capability in design thinking with end-to-end services design practices
• The ability to be highly independent, confident, and flexible to adapt to a fluid landscape.
• The capacity to learn and adapt to new ways of working and thinking, communicating effectively through storytelling
• The aptitude to effectively manage and leverage project teams, illustrating the value that design can bring to the enterprise commercially and technically
• Experience in converting insights and requirements derived from user research, business stakeholders and data analysis into practical execution. Aligning front to back of house experience design
• A strategic approach to problem-solving and ability to think far beyond the user interface
• Strong knowledge and proven practical execution of Customer Centric Design Principles
• Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations
• Experience in designing, service design blueprints, customer journey and empathy mapping
• Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation
• Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria
• Proficiency with design tools such as: Figma, Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP.
• Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241
• Work closely with other designers, commercial and technical teams to execute a balanced approach to delivery. Where required can manage a team(s) and mentor as appropriate.
• Knowledge of GDS standards

If the role sounds of interest and you have experience working in the government/public sector , please apply with your CV and we will be in touch!