Oh no! This role has already been filled.

Don't worry, we have lots of other exciting jobs for you!

See available jobs in Design Jobs

That job has expired. Here are some similar roles:

Service Designer – Public Sector / Government

Greater-manchester Permanent £60000.00 - £90000.00 per annum



We’re seeking Service Designers to lead the experience workstream of projects in the Govt. sector. You will be a champion of design to embrace this unique role, driving the success of our client’s products. With all the professional and personal opportunities, you’d expect from a positive, global company.


  • Plan and execute co-creation workshops with stakeholders to propose the most viable solution for a given problem.
  • Apply knowledge in human factors, ethnography, and the user-centred design process to product
  • Take account of any pre-construction information provided by the client (and principal designer, if one is involved)
  • Design the User Journey Mapso we can identify pain points and issues that need to be addressed in a given service.
  • Design the Service Blueprint and prepare it to be presented and delivered to the client.
  • Take steps to reduce or control any risks that cannot be eliminated.
  • Support the learning and development of less experienced and trainee Service designer within the team
  • Thrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of service design and its impact on the service development
  • Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the service design


  • 7 to 9 years professional agency, consultancy and/o client-side experience in delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services
  • A real breadth in your strategic design and technical expertise – from research techniques to workshop facilitation to service design thinking with the ability to understand technical constraints and processes
  • A strong portfolio that includes a collection of real-life product examples and case studies that show your capability in design thinking with end-to-end services design practices
  • The ability to be highly independent, confident, and flexible to adapt to a fluid landscape.
  • The capacity to learn and adapt to new ways of working and thinking, communicating effectively through storytelling
  • The aptitude to effectively manage and leverage project teams, illustrating the value that design can bring to the enterprise commercially and technically
  • Experience in converting insights and requirements derived from user research, business stakeholders and data analysis into practical execution. Aligning front to back of house experience design
  • A strategic approach to problem-solving and ability to think far beyond the user interface
  • Strong knowledge and proven practical execution of Customer Centric Design Principles
  • Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations
  • Experience in designing, service design blueprints, customer journey and empathy mapping
  • Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation
  • Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria
  • Proficiency with design tools such as: Figma, Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP.
  • Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241
  • Work closely with other designers, commercial and technical teams to execute a balanced approach to delivery. Where required can manage a team(s) and mentor as appropriate.
  • Knowledge of GDS standards

If the role sounds of interest and you have experience working in the government/public sector , please apply with your CV and we will be in touch!

Job Information

Job Reference: JO-2311-339431
Salary: £60000.00 - £90000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: Design Jobs
Job Locations: Greater-manchester
Job Types: Permanent

Here are some related jobs


Upload your CV

Upload your CV to our database.

  • Max. file size: 5 MB.
  • Hidden
  • This field is for validation purposes and should be left unchanged.

Service Designer - Public Sector / Government

Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.