Senior Service Designer – Up to £100k + Bonus

Senior Service Designer
London

About

My client is a digital innovation consulting group within a top tier, global technology consulting firm that brings together the people, technology and methods needed to manage digital innovation at scale. Working globally across the words best industries including health care, retail, transportation, financial services, and communications, this combination of digital strategy, deep industry knowledge, experiential design and technology expertise to help clients reimagine, design, build and run digital business solutions, deliver new customer experiences, and transform business processes.

The Role
This exciting brand is looking for a Senior level Service Designer, to work with one of our flagship Telco clients as they embark on a digital transformation journey, with the ambition to build ‘stand out services’ and effortless experiences for their customers and employees. The organisation in undergoing significant change, moving toward a human-centred, service oriented mindset and we are working alongside them to build a centre of excellence, with a remit to build new generation services and launch them to market.

Key skills and experience

• Play a day-to-day role coaching squads, and ideally, have experience of facilitating larger workshops and accelerated sessions
• Using the established DaVinci Human-centred Design (HCD) framework to developing differentiated product and service offerings
• Help establish DaVinci ways of working within and across teams
• Using HCD, Agile and Lean Startup techniques to coach teams to:
• Define a clear vision for each service based on user research
• Prove the case for a Minimum Viable Product or Service (MVP or MVS) for each service
• Validate each MVP/MVS through Prototype testing
• Build and Prepare the Minimum Marketable Product or Service (MMP or MMS).
• Ensure ongoing success through careful management of adoption and measurement.

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