Digital Product Analyst – Travel & Tourism

Digital Product Analyst

Holiday & Travel Provider

Salary: £45k – £55k plus 10% bonus & discounts

Flexible working: 100% REMOTE or 1-2 days in office pw

Location: North London / Hertfordshire – free onsite parking available

Company

A truly ‘digital first’ business, with PE backing and an ambition to deliver a digital led customer experience for all customers and guests.

Having scaled and grown at pace over the last two years across digital and data, there is further plans to increase headcount over the next few years – with this role being an integral part of that growth.

Team & People

You will be working with industry leading digital analytics expert who has experience across multiple industry sectors and a broad background in implementation, insights and digital campaign analytics.

You will be joining a small yet visible and influential team of Digital Analytics experts, supporting a wide range of Product Managers across 3 websites and 3 apps.

The manager has laid some excellent groundwork for the team over the last 2 years, completing overhauling the apps and websites and ripping out all the existing data sets to replace them with ones that work! So, everything is coherent and fit for purpose, meaning you can really kick on and focus on adding value.

You will also work to an AGILE methodology, as the demand for your output will be high as the business continues to go through a transformational change (migrating to all new platforms, software and tech) and continues to invest heavily into digital.

Another selling point is the Chief Commercial Officer – a highly respected leader with a hugely impressive and credible background and digital transformation and change.

Opportunity

We are looking for someone to add value from day one. You should have a heavy weighting toward insights, with skills in dashboarding, story telling and bringing insights to life in order to constantly improve customer experience and engagement across websites and apps, as well as commercial performance of both. Being a small team, you will also need to conduct and deliver ad hoc research projects to support your insights and explore opportunities and behaviours further, but this also provides HUGE opportunity for ownership, growth and development as they team will no doubt expand. So, we’re looking for someone with confidence, strong stakeholder management skills and a curiosity to get on and identify improvements to customer journey and engagement wherever they can through analysis.

Flexible working

Most people are expected to do 1-2 days a week, but it’s at your discretion and they an consider people on a fully remote basis too!

Skills and experience required:

• Educated to degree level, ideally in a numerate subject
• Experience of engaging and influencing stakeholders, ideally in a product-led organisation
• Strong skills in delivering actionable insights around customer behaviour, engagement and interaction across websites and apps
• Experience in building out test and learn plans, analysing outcomes and making recommendations off the back of this
• Experience using digital analytics and visualisation tools such as Google Analytics, Data Studio or the Adobe Analytics stack
• Experience with SQL / Google Big Query would be preferred but not essential
• Seeking lateral thinkers with an analytical mindset, strong aptitude for learning and comfortable with change, and the ability to adapt
• Excellent communication skills both written and verbal; the ability to ring data to life and gain trust and buy in from your stakeholders