Senior Customer & Digital Analyst

Senior Customer & Digital Analyst

Global Restaurant Chain

💙 Work directly for an industry-leading Chief Digital Officer

💙 Own omnichannel analytics and reporting in this vital SME IC role

💙 High performing, entrepreneurial, fun, sociable culture

💙 Exceptional senior leadership team

💙 Growth opportunities into management available

💙 Rare blended hybrid customer analytics and digital analytics role

SALARY: £62k & 20% bonus

LOCATION: Hybrid working / 2-3 days in Central London office

Working as the SME the all things omnichannel analytics within this much loved hospitality brand.

The culture is one of family and fun, underpinned with an entrepreneurial spirit and you will report directly into their Chief Digital Officer, one of the biggest selling points of this role. He has worked at c-suite level for many global and British brands, driving digital transformation and change; working as his ‘right hand person’ to help support board level meetings and decisions with your analytics and insights, is a HUGE career opportunity.

You will own all analytics across customer, marketing and digital product (app and web), enabling stakeholders to leverage actionable insights to infirm decision making around customer behaviour and engagement, loyalty and CRM campaign performance. You will also look at customer journey through the app and on the website, building reports and dashboards for end users too.

Technically a broad skill set is required, with foundations in statistics and a passion for bringing data to life for a business. So a very strong skill set with SQL and Excel skills, as well as some experience with analytics tools such as Google Analytics for digital analytics is key.

You will need to be able to juggle many requests and projects, constantly prioritising and work proactively to add value. Ideally you will already operating at a senior level or certainly, read to step into a position of ownership.

Skills & Experience Required

• Educated to degree level, ideally in a numerate subject; Chemistry, Statistics, Mathematics, Psychology, Physics, Machine Learning, Computer Science, Engineering
• Experience using digital analytics and visualisation tools such as Google Analytics or Adobe Analytics is required
• Strong coding skills with SQL and Excel are essential for analysis, reporting and dashboard creation
• Experience of engaging and influencing stakeholders, making complex data and analysis digestible, useful and engaging
• Strong skills in delivering actionable insights around customer behaviour, engagement, campaign performance and interaction across websites and apps required
• Experience in data visualisation and reporting; building dashboards and bringing data to life for non-technical stakeholders
• Seeking lateral thinkers with an analytical mindset, strong aptitude for learning and comfortable with change and the ability to adapt in a fast paced environment
• Excellent communication skills both written and verbal; the ability to bring data to life and gain trust and buy in from your stakeholders