Data Engineer

Data Engineer / Technical Support Engineer – Client Facing (Remote – UK)

Location: 3 days per week in the office (Office in Birmingham, UK)
Contract: 6-Month Contract
Rate: £400 per day – Inside IR35

Role Overview:

We are looking for a highly motivated and technically proficient Data Engineer or Technical Support Engineer to join our team. This is a dynamic client-facing role where you will work closely with our customers to troubleshoot and resolve complex technical issues related to the Prophecy IDE and its integrations with third-party tools. You’ll be working with a cutting-edge data integration platform while providing best-in-class support to customers using our solutions in mission-critical environments.

You will be working alongside a team of talented engineers who share a passion for solving complex challenges. Your role will allow you to have a direct impact on the future of data engineering, contributing to the innovation of our product and ensuring its continued success in the market.

Key Responsibilities:

• Troubleshoot and resolve complex customer issues related to the Prophecy IDE and its integrations.
• Assist with third-party integrations and troubleshoot issues across customer environments.
• Reproduce customer bugs in both production and sandbox environments to identify root causes and build documentation.
• Communicate effectively with customers, setting clear expectations and delivering timely solutions.
• Provide proactive suggestions to improve performance and efficiency in customer environments.
• Document solutions, create knowledge articles, and maintain company documentation.
• Serve as a customer advocate, ensuring their needs and concerns are effectively communicated and resolved.
• Coach and mentor junior team members as necessary, helping them develop technical skills and grow within the company.
• Develop deep expertise in IDE’s architecture and administration to provide the highest level of support.

Required Skills and Qualifications:

• 4+ years of experience in troubleshooting and supporting B2B enterprise applications.
• Advanced knowledge and hands-on experience with Spark.
• Experience building, maintaining, and debugging DBT pipelines.
• Strong proficiency in developing, monitoring, and debugging ETL jobs.
• Deep understanding of SQL and experience with Databricks, Snowflake, BigQuery, Azure, Hadoop, or CDP environments.
• Hands-on technical support experience, including escalation management and adherence to SLAs.
• Familiarity with CI/CD technologies and version control systems like Git.
• Expertise in cloud, on-prem, and hybrid architecture setups.
• Excellent communication skills, both written and verbal, in English.
• Strong problem-solving skills and ability to break down complex technical concepts for stakeholders.
• Entrepreneurial mindset, thriving in a fast-paced, unstructured startup environment.
• A Bachelor’s degree in Computer Science or a related field (or equivalent experience).

Preferred Qualifications:

• Full-stack data platform knowledge.
• Experience working with OAuth/OIDC and IAM technologies.
• Familiarity with Grafana, Datadog, or similar monitoring tools.
• Prior experience developing pipelines in Prophecy IDE.

*Rates depend on experience and client requirements