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Head of CRM – FinTech App – £120,000
CRM & Email
Head of CRM – Fintech App
Location: London, UK
Salary: £100,000 – £120,000
A fast-growing fintech app is looking for a strategic and data driven Head of CRM to transform customer engagement, drive retention, and enhance personalised user experiences. You’ll lead a team to develop sophisticated, data-driven customer journeys that boost conversion and lifetime value.
Your Role:
- Design and implement a CRM strategy that supports ambitious growth targets
- Build multi-channel customer journeys to improve onboarding, engagement, and retention
- There will be a migration of platforms in the next 6 months, so you and the Head of Martech will drive this
- Utilise data-driven insights to optimise personalisation and customer experience
- Oversee CRM automation tools and marketing technologies to drive efficiency
- Lead and mentor a high-performing CRM team – 4 DR
What You Bring:
- Proven experience in CRM strategy and customer lifecycle marketing
- Strong analytical skills with expertise in segmentation and automation
- Ability to manage complex customer journeys across multiple touchpoints
- Leadership experience in fast-paced digital or fintech environments.
- Salesforce or Braze experience would be preferred, but not essential
- Ideally experience working on an App
*Rates depend on experience and client requirements
Job Information
Job Reference: JO-2504-351467
Salary: £100000.00 - £120000.00 per annum
Salary per: annum
Job Duration:
Job Start Date:
Job Industries: CRM & Email
Job Locations: Greater London
Job Types: Permanent
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