Digital Experience Manager

Digital Experience Manager – London – £45-50K

THE COMPANY

My client is one of the largest property companies in London. They are located in Paddington and have about 900 people in their office and therefore this role is a key role for them.

Currently, they are looking for a Digital Service Manager, experienced in innovative customer self-care across online, mobile and tablet. The key focus of this role is to ensure the user experience of digital products and co-ordinate alignment with the Group’s technology and business processes to drive greater channel shift. This role will be manging alongside colleague the full lifecycle of digital services.

THE ROLE

This role is accountable for the online my account and app, tasked with the delivery of the overall self-service strategy and uptake targets. The role is responsible for delivery of registration, usage, engagement and ROI metrics and will work closely with the Customer Experience and Customer Service teams to reduce call volumes and propensity.

Key Responsibilities:

Please ONLY apply if you possess the following:

Relevant digital experience translating in to the following relevant skills;

• Business awareness
• Ideally educated to degree level
• Strong product management, working across full lifecycle, and taking ownership from inception to completion
• Tangible experience of working with the development of digital services, ecommerce or transactional websites.
• Strong technical understanding around CRM< CMS and other web technologies

To apply for the Digital Experience Manager position, please click the ‘Apply’ button or email jmann@welovesalt.com

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