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People Experience Generalist

Ref: JO-2511-357786

South Africa, Cape Town
Business Operations & HR, HR
Recruitment Consultancy
250 - 999 Employees

Environment: Hybrid
Contract Type: Permanent
Starts: ASAP

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Your Mission (What You’ll Do):

Employee Life Cycle Management (Daily, Weekly & Monthly)
- Manage end-to-end onboarding for new hires, including contracts, offer letters, preboarding, system setup, and induction coordination.
- Track and manage probation reviews, prepare progression and promotion documentation, and ensure timely communication with managers.
- Coordinate offboarding processes, including leaver letters, exit interviews, equipment return, and attrition reporting.
People Systems & Data
- Maintain accurate and up-to-date HRIS records across AEMEA.
- Ensure data integrity, generate reports, and support system upgrades or implementations.
- Manage active leave tracking and ensure compliance with policy.
Payroll, Benefits & Compliance
- Prepare and communicate monthly payroll changes to Finance with full accuracy.
- Manage benefits administration for new hires, mid-cycle changes, and leavers.
- Review RSA benefit offerings, support renewals, and ensure employees understand available benefits.
- Ensure compliance with South African labour legislation across all people processes.
Employee Relations & Performance Support
- Act as the first point of contact for employee queries and people-related concerns.
- Coach managers on performance management, informal interventions, grievances, and disciplinarians.
- Support CCMA preparation and escalate cases as needed to the People Director.
- Mitigate risk through sound judgement, documentation, and adherence to best practice.
- Career Development & Progression
- Support employees and managers with career conversations and promotion readiness.
- Manage the SCVM process for Associate Consultant, Consultant, and Senior Consultant levels, ensuring consistency and fairness.
DEI, Employment Equity & Culture
- Lead the South Africa Employment Equity programme, working closely with leadership and external consultants.
- Drive DEI initiatives, participate in the DEI Committee, and champion equitable practices across teams.
- Identify cultural gaps and propose people-first solutions to improve employee experience.
- Policies, Processes & People Experience
- Maintain, update, and improve HR policies and procedures.
- Identify opportunities to streamline processes with a consumer-focused approach.
- Implement initiatives that enhance belonging, engagement, and overall employee satisfaction.
General
- Provide ongoing support to the People Director across AEMEA.
- Assist with audits, reporting, and documentation for internal and external requirements.
- Contribute to continuous improvement across systems, processes, and PX operations.

Who We’re Looking For;

Experience: 3-5 years’ experience in HR, People Operations, or HR Generalist work (professional services or fast-paced environments are a bonus).
Education & Qualifications: Relevant HR or People Management qualification preferred.
Systems Knowledge: Confident using HRIS platforms; strong Excel skills. Experience with payroll or benefits systems is advantageous.
Attention to Detail: Exceptional accuracy, organisation, and documentation skills, especially across employee life cycle processes.
Self-Management: Proactive, reliable, and able to operate independently while managing multiple priorities.
Team & Communication: Strong interpersonal and communication skills with a calm, professional, and solutions-focused approach to people matters.
People-Centric Mindset: Approachable, discreet, and trusted by employees at all levels.
Tech-Friendly: Comfortable using HR systems and quick to learn new tools, platforms, and processes.