Account Manager

Account Manager – IT & Managed Services

Location: Hybrid, South East England
Salary: £35,000-£45,000 + Commission + Benefits

About the Company

Are you ready to take the next step in your career? We’re a fast-growing, forward-thinking Managed Services Provider delivering exceptional IT, telecoms, and connectivity solutions to clients across the UK.

With a near-perfect customer satisfaction score and multiple ISO accreditations (9001, 14001, 27001), we pride ourselves on innovation, reliability, and service excellence. Following a period of rapid growth and strategic acquisitions, we’re expanding our Account Management team – and we’re looking for a motivated, proactive Account Manager to join us on this exciting journey.

The Opportunity

This is a fantastic opportunity for a driven and customer-focused individual who’s passionate about building relationships and helping clients get the most out of their technology. You’ll manage and grow existing accounts, ensuring clients receive first-class service while identifying opportunities to expand our footprint across our full suite of services – including IT Support, Connectivity, Telecoms, Mobile, Utilities, and Security.

What You’ll Be Doing

• Develop and grow existing customer accounts through regular calls, check-ins, and on-site meetings

• Identify and deliver cross-selling opportunities across our service portfolio

• Build strong, long-term client relationships to ensure renewals and retention

• Act as the main point of contact for client queries, working closely with internal support teams

• Maintain and update customer information within the CRM system

• Track opportunities, monitor pipelines, and report on account activity

• Keep clients informed on ongoing installations, upgrades, and projects

What We’re Looking For

• Proven experience in telecommunications or IT solution sales

• Track record of account retention, growth, and cross-selling

• Excellent communication and relationship-building skills

• Self-motivated, proactive, and highly organised

• Comfortable engaging with clients both over the phone and face-to-face

• Energetic, ambitious, and target-driven

• Confident working in a fast-paced, high-performance environment

What’s in It for You

• Competitive base salary + uncapped commission

• Hybrid working flexibility

• Ongoing training and development

• Supportive and social team culture

• The chance to be part of a growing MSP making real impact

*Rates depend on experience and client requirements