Customer Success Manager

Job Title: Customer Success Manager

Location: Germany (Hybrid/Remote)

Salary Package: €80,000 – €120,000 per annum + Uncapped OTE & Benefits

The Company:

· Leading provider of TaaS and consultancy services for software development.

· Provide top tier engineering expertise across the complete technology stack.

· Multi-award winning being recognised for being in the Top 100 Tech Track.

· Well established global presence with offices in UK, US and Europe.

· Experiencing incredible growth with record breaking 12 months and +128% in Q1.

The Role:

· Customer Success Manager – remotely based anywhere in Germany.

· Managing relationships with 4 strategic accounts with multi-million annual spend.

· Overseeing the planning and delivery of services in line with SLA’s and QBR’s.

· Responsible for commercial renewals, retention, and account growth.

· Reporting to the Head of Customer Success and collaborating cross functionally.

The Person:

· 5 years of proven customer management experience within the technology sector.

· Demonstrable track record growing enterprise accounts through up/cross selling.

· Strong technical background, project management skills and technology delivery.

· Detailed knowledge of the Automotive industry having worked with big brands.

· MUST SPEAK native/fluent German and English.

The Process:

• 45 min video call with Head of Customer Success
• 60 min video call with CRO and team members.

Job Reference: JO-2307-336357