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Customer Success Manager – SaaS

Greater London Permanent £70000.00 - £90000.00 per annum

Great opportunity to join this small and agile SaaS business with strong backing from an industry giant. They are a dynamic and innovative company with a global presence. They pride themselves on delivering cutting-edge solutions and exceptional employee experiences.

This is a key role for the business as they embark on a platform transformation. You will be handling the day to day relationship with your clients and taking them through an enhancement that will see their current application being super-sized with many new features.


  • Manage relationships with 20 global clients, serving as the primary point of contact.
  • Drive successful renewals of licenses for legacy clients while ensuring a seamless transition to the new platform.
  • Collaborate with cross-functional teams to ensure the successful implementation and adoption of new modules.
  • Identify opportunities for upselling and expansion of services to meet client needs and enhance their overall experience.
  • Develop and execute strategic account plans to maximize customer satisfaction and retention.
  • Provide product demonstrations and training to clients on new features and functionalities.
  • Monitor customer health and proactively address any issues or concerns.


  • Proven experience as a Customer Success Manager or similar role.
  • Strong background in account management and successful renewals.
  • Demonstrated ability to upsell and cross-sell new modules or services.
  • Experience working with global clients and managing relationships remotely.
  • Excellent communication and presentation skills.
  • Familiarity with products such as IT Asset Intelligence, SAM and employee experience management.
  • Ideally looked after a major UK Bank in your career.


  • Competitive salary and performance-based bonuses.
  • Opportunities for professional growth and development.
  • Collaborative and inclusive work environment.
  • Remote working with regular meet ups.

Job Information

Job Reference: JO-2312-340044
Salary: £70000.00 - £90000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: ASAP
Job Industries: Account Management & Customer Success Jobs
Job Locations: Greater London
Job Types: Permanent
Job Skills: account management, CSM, Customer Success, SAM, Software

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Customer Success Manager - SaaS

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