Customer Success Manager – SaaS

Great opportunity to join this small and agile SaaS business with strong backing from an industry giant. They are a dynamic and innovative company with a global presence. They pride themselves on delivering cutting-edge solutions and exceptional employee experiences.

This is a key role for the business as they embark on a platform transformation. You will be handling the day to day relationship with your clients and taking them through an enhancement that will see their current application being super-sized with many new features.

Responsibilities:

• Manage relationships with 20 global clients, serving as the primary point of contact.
• Drive successful renewals of licenses for legacy clients while ensuring a seamless transition to the new platform.
• Collaborate with cross-functional teams to ensure the successful implementation and adoption of new modules.
• Identify opportunities for upselling and expansion of services to meet client needs and enhance their overall experience.
• Develop and execute strategic account plans to maximize customer satisfaction and retention.
• Provide product demonstrations and training to clients on new features and functionalities.
• Monitor customer health and proactively address any issues or concerns.

Qualifications:

• Proven experience as a Customer Success Manager or similar role.
• Strong background in account management and successful renewals.
• Demonstrated ability to upsell and cross-sell new modules or services.
• Experience working with global clients and managing relationships remotely.
• Excellent communication and presentation skills.
• Familiarity with products such as IT Asset Intelligence, SAM and employee experience management.
• Ideally looked after a major UK Bank in your career.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Remote working with regular meet ups.