VP Renewals

The Company

A growing technology business at the forefront of innovation, this SaaS vendor is currently expanding rapidly across Europe. With a highly respected leadership team, their pioneering enterprise technology is used by an ever-expanding list of global customers. This organisation offers a fast-paced start-up working environment with excellent opportunities for personal development and career progression.

The Role

Having undergone significant growth in their global customer base, this is a newly created opportunity for a SaaS Renewals Leader to join the team. Responsible for an international team, the VP Renewals will partner with sales and customer success to drive renewals and retention across a large number of mid-market and enterprise customers. This is a commercial leadership role where key responsibilities will include:

• Lead, coach and develop a core team of Renewal Managers to secure renewals and close up-sell opportunities across multiple regions
• Play a hands-on tactical role in driving successful renewals with both customers and partners in partnership with Sales and Customer Success
• Oversee the renewal strategy and operations, owning and resolving service delivery, support or account issues impacting the renewal
• Forecasting and delivering against substantial retention targets to achieve the assigned booking targets
• Develop and grow a new renewals function within the business: lead improvements in tools and processes

About You

The VP Renewals will most likely bring the following skills and experience:

• Previous experience in a management or team lead capacity focused on renewals, retention, customer success, sales, account management or equivalent customer facing roles
• Comfort negotiating complex SaaS agreements; at ease speaking with executives at enterprise customers
• Demonstrated quota-carrying experience in SaaS with direct responsibility for consistently achieving a team’s revenue targets
• Shows technical aptitude for enterprise software solutions combined with excellent business acumen and experience in contracts and pricing
• An effective team-player: you can implement new ideas and gain buy-in from your colleagues across the business
• Energetic and highly-motivated personality with a strong desire to work in a dynamic tech start-up environment