Salesforce & Omnichannel Manager – retail

Help shape the digital heartbeat of one of Australia’s favourite lifestyle brands! Here’s your chance to join an iconic Australian retailer on an exciting digital transformation journey where your ideas and energy will truly make an impact.

Reporting to a forward-thinking manager, you’ll play a key role in keeping digital operations running smoothly and making every step of the customer journey better. If you’re someone who loves solving problems, improving systems and workflows, and working with great people, this role is for you.

Why You’ll Love It Here

• A supportive, collaborative team that values growth, fun, and fresh ideas.
• Work with an inspiring leader who genuinely invests in your development.
• Be part of a transformation journey where your voice counts.
• 12-month maximum term contract with the strong view of converting to permanency.
• Based in Sydney (Homebush), hybrid work 4 days in the office, free parking onsite!
• Other company perks
• Salary: $120K + super

What You’ll Be Doing

• Keep digital systems humming in Salesforce from e-commerce to customer service and order management.
• Integrate Salesforce with key enterprise systems such as Order Management Systems (OMS), Microsoft Dynamics NAV, and eCommerce platforms to ensure seamless data flow and operational efficiency
• Leverage MuleSoft for API-led connectivity, enabling scalable and secure integrations across systems and ensuring real-time data synchronisation.
• Develop and maintain reports, dashboards, and visualisations to track sales trends, customer behaviour, and operational KPIs
• Ensure smooth order processing, shipping and delivery, optimising the customer experience and minimising fulfilment errors.
• Incorporate and aid in creating systems such as Fluent Commerce to ensure a smoother process for the user in providing a seamless customer experience.
• Monitor and troubleshoot integration flows between Salesforce, OMS, and NAV to minimise fulfilment errors and delays
• Champion a customer-centric approach by ensuring all touchpoints across channels are integrated and responsive.
• Partner with internal and external teams to resolve issues and find smarter ways of working.

What You’ll Bring

• Around 2-4 years’ experience in e-commerce, retail, and digital operations.
• Degree qualified in business, marketing, It or related field
• Salesforce certified administrator would be advantageous, but experience is a must
• Must have experience with Salesforce Service Cloud, Data Cloud, Commerce Cloud and MuleSoft.
• A curious mind and a love for problem-solving.
• A hands-on, “let’s get it done” attitude with great attention to detail.
• You love working across teams and building connections.

How to Apply

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Toni 0429 841 882 (please text if I am not immediately available with full name included)

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.