Support Account Manager

Salt is seeking a ‘Support Account Manager’ to join our Focused Services team, providing world-class customer support and ensuring exceptional service delivery. This role offers a unique opportunity to contribute to a fast-growing, international organization while working in a collaborative and dynamic environment.

The ideal candidate is a technically proficient, proactive problem-solver who thrives in fast-paced settings. You are a self-starter with strong communication skills, a passion for customer success, and a commitment to integrity and excellence.

This is a 12-month contract role based in Philippines.

Key Responsibilities

• Customer Relationship & Case Management: Build and maintain strong client relationships while overseeing support cases from initiation to resolution.
• Incident & Escalation Management: Manage critical incidents efficiently and coordinate cross-functional teams to drive timely resolution.
• Proactive Support & Risk Mitigation: Anticipate and address potential issues before they impact customers, ensuring system reliability and service continuity.
• Support Plan Optimization: Maximize customer value through tailored support plans and continuous process improvements.
• Cross-Functional Collaboration: Partner with internal teams to deliver seamless customer experiences and achieve shared business outcomes.

Qualifications & Experience

• 5+ years of technical support experience within the high-tech industry.
• 5+ years of client-facing experience in sales or services.
• Certifications such as PMP, PRINCE2, or ITIL are advantageous.
• Strong understanding of Cybersecurity technologies and enterprise IT environments
• Proven ability to prioritize and deliver results in high-pressure environments.
• Skilled in stakeholder management and capable of building trust and influence across teams without direct authority.
• Excellent communication skills, able to translate complex technical concepts into clear business language.
• Fluent in English; additional languages are a plus.
• Capable of managing multiple projects in a fast-changing landscape

If interested apply now!

(CEI No: R1223390 | License No: 07C3147)

Salt is acting as an Employment Business in relation to this vacancy.