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1st Line Support Engineer

Cloud Infrastructure & EUC

Greater London Permanent £25000.00 - £28000.00 per annum

We’re seeking a driven Tier 1 Support Analyst for a leading organisation in Basingstoke! Join their Enterprise Services team, providing crucial helpdesk support to partners and end-users in a fast-paced, ISO 27001 accredited environment.

This is an excellent opportunity for a Graduate level candidate with a passion for Cybersecurity to grow their skills.

Key Skills:

1st Line Helpdesk support (phone, email, chat, portal)
Helpdesk ticketing systems
SLA management
Security event analysis & triage
Troubleshooting & fault finding
IP Network fundamentals
Customer service

The Role:

24/7 shift pattern – 4 days on / 4 days off rotation after initial onboarding
SOC responsibilities
Vendor training opportunities
5 days on-site during probation period

Benefits:

Up to £28,000 salary
25 days holiday + BH + Birthday + volunteering day
Pension with profit share
Training, Health Cash Plan, Income Protection, Bonus Scheme & more!

Location: Basingstoke

*Rates depend on experience and client requirements

Job Information

Job Reference: JO-2504-353185

Salary: £25000.00 - £28000.00 per annum

Salary per: annum

Job Duration:

Job Start Date: 30/06/2025

Job Industries: Cloud Infrastructure & EUC

Job Locations: Greater London

Job Types: Permanent

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