1st Line Support Engineer

Cloud Infrastructure & EUC

Hampshire Permanent £25000.00 - £28000.00 per annum

We’re seeking a driven Tier 1 Support Analyst for a leading organisation in Basingstoke! Join their Enterprise Services team, providing crucial helpdesk support to partners and end-users in a fast-paced, ISO 27001 accredited environment.

This is an excellent opportunity for a Graduate level candidate with a passion for Cybersecurity to grow their skills.

Key Skills:

  • 1st Line Helpdesk support (phone, email, chat, portal)
  • Helpdesk ticketing systems
  • SLA management
  • Security event analysis & triage
  • Troubleshooting & fault finding
  • IP Network fundamentals
  • Customer service

The Role:

  • 24/7 shift pattern (4 days on / 2 days off rotation after initial onboarding)
  • SOC responsibilities
  • Vendor training opportunities
  • 5 days on-site during probation period

Benefits:

  • Up to £28,000 salary
  • 25 days holiday + BH + Birthday + volunteering day
  • Pension with profit share
  • Training, Health Cash Plan, Income Protection, Bonus Scheme & more!

Location: Basingstoke

*Rates depend on experience and client requirements

Job Information

Job Reference: JO-2504-353185
Salary: £25000.00 - £28000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: 30/06/2025
Job Industries: Cloud Infrastructure & EUC
Job Locations: Hampshire
Job Types: Permanent

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1st Line Support Engineer

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