1st Line Support Engineer

We’ve partnered with a leading enterprise tech provider delivering 24/7 support solutions to customers across education, public safety, and commercial sectors.

They’re now hiring for a Tier 1 Support Analyst to join their technical assistance team based in Basingstoke. This is a great opportunity for a technically curious graduate or early-career IT professional to develop in a fast-paced environment that offers paid vendor training, career progression, and hands-on experience with cybersecurity and network operations.

Key Responsibilities:

• Act as first-line support via phone, email, chat, and portal-capturing accurate ticket information and managing SLAs.
• Monitor internal and customer systems, troubleshoot faults, and deliver step-by-step resolution instructions.
• Analyse and triage security alerts, working closely with the SOC team to assess impact and document incidents.
• Support system change requests and proactive fault resolution across client environments.
• Participate in a 24/7 shift pattern (4 days on / 2 days off across early, late, and night shifts).

Requirements:

• A strong interest in IT and Cybersecurity; ideal for recent grads or those seeking a career launchpad.
• Experience in customer service or technical support is a plus.
• Understanding of basic IP networking and IT support fundamentals.
• Willingness to work rotating shifts, including nights and weekends.
• Must be able to commute to the Basingstoke office for all shift patterns.

Location: Basingstoke – Onsite

Salary: Up to 28k

*Rates depend on experience and client requirements