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1st Line Support Engineer
Cloud Infrastructure & EUC
We’re seeking a driven Tier 1 Support Analyst for a leading organisation in Basingstoke! Join their Enterprise Services team, providing crucial helpdesk support to partners and end-users in a fast-paced, ISO 27001 accredited environment.
This is an excellent opportunity for a Graduate level candidate with a passion for Cybersecurity to grow their skills.
Key Skills:
- 1st Line Helpdesk support (phone, email, chat, portal)
- Helpdesk ticketing systems
- SLA management
- Security event analysis & triage
- Troubleshooting & fault finding
- IP Network fundamentals
- Customer service
The Role:
- 24/7 shift pattern (4 days on / 2 days off rotation after initial onboarding)
- SOC responsibilities
- Vendor training opportunities
- 5 days on-site during probation period
Benefits:
- Up to £28,000 salary
- 25 days holiday + BH + Birthday + volunteering day
- Pension with profit share
- Training, Health Cash Plan, Income Protection, Bonus Scheme & more!
Location: Basingstoke
*Rates depend on experience and client requirements
Job Information
Job Reference: JO-2504-353185
Salary: £25000.00 - £28000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: 30/06/2025
Job Industries: Cloud Infrastructure & EUC
Job Locations: Hampshire
Job Types: Permanent
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