Upload your CV
Upload your CV to our database.
Please let us know where you are, or where you would like to be in the world so we can point you in the right direction.
See available jobs in Cloud Infrastructure & EUC
That job has expired. Here are some similar roles:
IT Infrastructure Engineer – Public Sector
IT Infrastructure Engineer - Public Sector £450/day | Inside IR35 | 6-month rolling contract London | Hybrid - 3 days onsite per week Salt is working with a London-based public…
£450 - £450.00 per day + Inside IR35Azure Cloud Engineer (Virtual Desktop) – Remote
Azure Cloud Engineers (AVD) - Software Solution - Remote Daily rate: £200 - £400 Duration: 2 months Start: ASAP My client is looking for 2 freelance Mid-Level Cloud Operations Engineers…
£200 - £400 per dayICT Infrastructure Support Officer – Local Government
Job Title: ICT Infrastructure Support Officer Location: Surrey (Hybrid - 2 to 3 days on-site per week) Contract Length: 6 months Day Rate: £32.77 per hour (Umbrella) IR35 Status: Inside…
Up to £32.77 per hour + Inside IR35Cisco Webex AV Engineer
My client a leader in the financial sector are looking to employ and experienced Cisco /Webex AV Engineer Key Responsibilities Performs core technical aspects to supports infrastructure implementations, deployments and…
£370 - £375.00 per day + Hybrid Sussex /Inside IR35AI Technical Support Engineer – (SaaS) – Remote/US hours
Cloud Infrastructure & EUC
AI Technical Support Engineer – SaaS – Remote/US hours
Day rate: £400 – £500 (inside IR35)
Duration: 6 months
Start: Now
My client is looking for an experienced Technical Support Engineer to join our team, to provide exceptional technical support for the range of AI services. This role requires a proactive individual with a strong technical background, natural curiosity and experience in setting up a support function and team within an organisation.
Must: Most of the team are based in the USA. We need some who can work flexible hours, potentially 12:00 – 20:00 to cover US.
Key Responsibilities:
* Provide technical support for their AI services, ensuring timely resolution of customer issues.
* Diagnose and troubleshoot issues with their AI services, providing resolutions and translating responses for the correct audience.
* Collaborate with various cross-functional teams, including development, product management, and then with the various product teams, to resolve complex technical issues.
* Develop and maintain comprehensive documentation for support processes, troubleshooting guides, and FAQs.
* Help and continue the work in setting up and managing a robust support function, including the implementation of support tools, systems & processes.
* Train and mentor junior support staff.
* Monitor and analyse issues and metrics to identify problems and areas for improvement.
* Ensure customer satisfaction by providing exceptional service and maintaining strong relationships with support and product teams.
Qualifications:
* Bachelor’s degree in Computer Science, Information Technology, or a related field.
* Proven experience as a Technical Support Engineer or similar role, preferably within a large organisation.
* Excellent problem-solving and analytical skills.
* Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
* Ability to work independently and as part of a cross-team function in a fast-paced environment.
* Customer-focused mindset with a commitment to delivering high-quality support.
* Familiarity with support ticketing systems.
* Familiarity with logging tools.
* Skills with Database queries.
* Understanding of code and code management systems.
Preferred Qualifications:
* Experience with AI services and technologies.
* Experience in setting up and managing support functions, including the implementation of support tools and systems.
* Strong technical skills, including knowledge of AI technologies, software development, and complex troubleshooting.
* Certifications in relevant technologies or support methodologies.
*Rates depend on experience and client requirements
Job Information
Job Reference: JO-2504-351567
Salary: £400 - £500.00 per day
Salary per: day
Job Duration: 6 months
Job Start Date: ASAP
Job Industries: Cloud Infrastructure & EUC
Job Locations: Greater London
Job Types: Contract
Here are some related jobs
Splunk Developer (Threat Detection Consultant)
Splunk Developer (Threat Detection Consultant) - Brussels / London / Paris / Amsterdam - Banking Client Duration: 1 year Rate: 500 - 800 per day Hybrid: 2 days onsite per…
£500 - £800 per dayNHS Band 8B GCP Security Architect
As part of a large Cloud Migration programme my client is looking to hire and experienced Google Cloud Security Architect on a 1 year rolling remote working contract Role: Design…
£365 - £370.00 per day + inside IR35 ,full remote