Desktop Support Engineer

My client is looking for an experience desktop support engineer to work across 2 London based sites

The successful candidate will be the sole London Desktop Engineer so must be able to work well on their own ,think on their 2 feet and be orgaised in scheduleing and prioriting their workloads

Responsibilities

• Receive and process user-related issues.
• Resolve computer problems and errors (Windows/Mac/iPadOS/iOS).
• Sets up and configures new computers and devices.
• Performs routine inspection of equipment and inventory/asset stock management.
• Updates and troubleshoots computer software and operating systems.
• Remotely or physically assists in computer-related concerns.
• Basic networking knowledge (TCP/IP, connectivity types).
• Packing, shipping, and receiving IT equipment.
• Able to lift 50 kg of weight.
• Assist the Level 1 and Level 3 teams as and when required.
• Perform employee onboarding and offboarding procedures.
• Other tasks as required

What the day-to-day operations would look like:

• Regular L2 Deskside Support based at the London Office with ad-hoc remote/onsite retail support.
• Own time management is important to prioritize tasks (every day is different).
• The role is user-facing and requires strong communication and customer service skills while being the only IT person on site.
• Communication with the remote IT team is via Chat/Emails/Meetings.