Lead Operations Technician

Job Title: EMEA Lead Operations Technician

Location: South Wales/SW England

Join a pioneering global cybersecurity and training business that’s at the forefront of industry innovation! They are a dynamic company committed to delivering cutting-edge solutions and exceptional training experiences worldwide. They’re looking for an energetic and experienced EMEA Lead Operations Technician to be a key player in their vibrant team.

Role Overview: As the EMEA Lead Operations Technician, you’ll be the driving force behind the seamless execution of live training events across EMEA. This role offers a unique opportunity to lead a talented team, engage with exciting technical challenges, and ensure that both in-person and virtual events exceed expectations. Your expertise and leadership will be pivotal in delivering flawless, high-impact experiences.

Key Responsibilities:

Team Leadership & Development:

• Inspire and lead a team of Operations Technicians with guidance from the Head of Operations and HR.
• Spearhead recruitment and onboarding of new talent.
• Drive continuous learning and development to keep the team at the cutting edge of technology.
• Establish and manage team KPIs and objectives, and conduct annual Performance Development Reviews (PDRs).

Event Management:

• Conduct remote and on-site assessments of venue networks and internet infrastructure to ensure readiness.
• Act as the primary technical liaison during live events, including training sessions, summits, and programs.
• Coordinate with on-site personnel and third-party vendors to ensure optimal network configurations.
• Set up, configure, and maintain technical equipment for top-tier hybrid events.
• Troubleshoot and resolve technical issues swiftly to ensure uninterrupted event execution.
• Collaborate with internal teams to support IT needs for student-facing activities.

Virtual Event Support:

• Manage and optimize virtual event platforms for flawless functionality.
• Provide expert guidance to Operations Technicians and instructors during virtual events.
• Technical Administration & Process Management:
• Oversee technical resources with precision, from call sheets to scheduling.
• Generate detailed reports on event-related technical issues and resolutions.
• Manage team schedules to guarantee full event coverage and resource allocation.

Collaboration & Continuous Improvement:

• Build and nurture strong relationships with peers and executives to drive operational excellence.
• Proactively seek and implement improvements to enhance event delivery and quality.

Qualifications:

• Degree in Information Technology, Computer Networking, or a related discipline, or equivalent experience.
• Hands-on experience in installing and configuring computer networking equipment.
• Proven ability to troubleshoot performance issues in live environments.
• Deep understanding of wired/wireless network concepts and enterprise-grade routing/switching hardware.
• Experience with network monitoring, traffic shaping solutions, and stateful firewall configuration.
• Exceptional interpersonal skills with a knack for managing change and prioritizing tasks effectively.
• Thrives under pressure and excels in leading a team to achieve success.

Apply Today: Are you a motivated leader with a robust technical background and a passion for delivering outstanding event support? Apply now and embark on an exciting journey!