Product Manager – CCaaS

Product Manager – CCaaS (Contact Centre as a Service)

Manchester – Hybrid (Flexible)

£80,000 + bonus

We’re working with the leading UCaaS provider in Europe, empowering businesses of all sizes with innovative communication and collaboration solutions. Their commitment to delivering seamless, cutting-edge UCaaS products has driven them to the forefront of the industry, and are now seeking a dynamic Product Manager to spearhead their CCaaS portfolio.

As a Product Manager focusing on their CCaaS portfolio, you will play a vital role in defining and executing the product strategy that drives customer satisfaction and business growth. You’ll collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to develop and launch high-quality CCaaS offerings that meet the evolving needs of their diverse customer base.

Key Responsibilities:

• Product Strategy: Develop and implement the long-term vision and roadmap for their CCaaS product portfolio. Conduct market research, competitive analysis, and gather customer feedback to identify market opportunities and guide product enhancements.
• Product Development: Work closely with engineering teams to define product requirements, create user stories, and prioritize features to ensure timely and successful product launches.
• Go-to-Market Strategy: Collaborate with marketing and sales teams to devise effective go-to-market plans, positioning, and pricing strategies for the CCaaS portfolio.
• Customer Focus: Champion customer needs and feedback throughout the product development lifecycle, ensuring that our CCaaS solutions deliver outstanding user experiences and address real pain points.
• Product Performance Analysis: Analyze product performance metrics and customer feedback to identify areas for improvement and drive data-driven decision-making.
• Competitive Analysis: Stay informed about industry trends, emerging technologies, and competitors’ offerings to position their CCaaS portfolio as a leader in the market.
• Cross-Functional Collaboration: Foster strong working relationships with internal teams to ensure effective communication, alignment, and collaboration on product initiatives.

Requirements:

• Proven experience as a Product Manager, with a focus on CCaaS solutions.
• Strong technical acumen and a solid understanding of Contact Centre technologies and trends.
• Demonstrated success in driving product strategy, development, and go-to-market efforts.
• Excellent analytical skills, with the ability to interpret data and make data-driven decisions.
• Outstanding communication and presentation abilities, with the capability to influence stakeholders at all levels.
• Experience working in a fast-paced, dynamic environment and managing multiple priorities.

If you’re a talented and passionate Product Manager with a deep understanding of CCaaS solutions, we would love to hear from you!