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Programme & Project Management Jobs
Remote Project Manager | Freelance | German Speaking
My client, a large international energy company, are looking for a *German speaking project manager, to manage a team of call centre agents remotely.
They have recently replaced their CRM system and are building a new system landscape, and as a consequence their customer contact management is in a transitional phase. There are now new systems for their call centre agents to work on.
We are in need of an experienced project manager ho can train these agents on a regular basis, developing KPIs for routing inbound calls and focusing on performance-oriented routing projects.
This person will need to:
– Prioritize requirements from the areas of quality management, qualification and call centre routing.
– Write requirements for the scrum team and coordinate with stakeholders (product owners, management etc.)
– Evaluate concepts for regular training courses in call centers
Key Skills and qualifications required;
– Minimum 2-3 years professional experience in project management in a call centre branch
– Knowledge of agile working methods (Scrum)
– Salesforce knowledge
– Experience in customer service/sales
– Analytical thinker (preferably a degree in economics or comparable training)
Remote Project Manager | Freelance | German Speaking
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Job Information
Job Reference: JO-2008-192834
Salary:
Salary per: day
Job Duration: 3 month
Job Start Date: 01/09/2020
Job Industries: Programme & Project Management Jobs
Job Locations: Greater London
Job Types: Contract
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