1st Line/ 2nd Line Support

Job Title: Desktop IT Support Engineer

Contract Type: Inside IR35

Length: 2 or 3 Months

Location: Bristol based- fulltime onsite requirement

Rate: £250 per day

About the Role

The Digital, Data & Technology Group is seeking two skilled 1st and 2nd line Desktop IT Support Engineers to join their team on a fixed-term basis. These roles are focused on providing critical support during a Windows 11 rollout project while ensuring minimal disruption to users.

You will play an integral part in deploying devices, troubleshooting technical issues, and collaborating with cross-functional teams to deliver a smooth and efficient transition.

Key Responsibilities

• Deliver 1st and 2nd line desktop support to end users.
• Assist with the installation, configuration, and support of Windows operating systems on devices.
• Troubleshoot and resolve issues related to the Windows 11 deployment.
• Swap out devices as required and address ongoing technical issues for users.
• Work closely with IT teams to minimize disruption during installations.
• Provide technical support and training to end users post-deployment.
• Support the creation of detailed deployment documentation and reports.
• Conduct compatibility assessments of hardware and software.
• Collaborate with the project manager, project team, and stakeholders to meet deployment deadlines.

Key Skills and Experience

• Proven experience in device deployments, particularly with Windows operating systems.
• In-depth understanding of Windows deployment processes and tools.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent communication and teamwork skills.
• Ability to work independently and manage time effectively.
• Experience working with ITSM systems and reporting tools.
• Prior experience in the Higher Education (HE) sector is advantageous, but not essential.

*Rates depend on experience and client requirements