Band 8A NHS Lead Service Designer

Senior Appointments Technology

Greater London Contract / 6-12 Months £0.00 - £300.00 per day

Band 8A NHS Lead Service Designer

📍 Location: Fully Remote

💰 Rate: £300 per day (Inside IR35)

📅 Contract: 12 months initially, with strong potential to extend

We are currently seeking a skilled and experienced Lead Service Designer to support a high-impact NHS digital transformation programme. This is a Band 8A role suited for professionals who are confident in leading user-centred design in complex healthcare settings.

Key Responsibilities:

  • Lead the planning and delivery of complex service design activities across digital health projects.
  • Manage, coach and mentor junior researchers and designers, embedding best practice and user-centred methods across teams.
  • Shape end-to-end service design by conducting in-depth user research, mapping journeys and aligning digital services to user needs.
  • Champion inclusive and accessible design, ensuring engagement with diverse user groups.
  • Work with Agile multidisciplinary teams, influencing service improvements and ensuring quality across outputs.
  • Support delivery teams in understanding behavioural data and evidence to shape service improvements and strategic decisions.
  • Play an instrumental role in driving cultural change across the organisation through stakeholder engagement and user advocacy.

Essential Skills & Experience:

  • Proven experience as a Lead Service Designer or Senior User Researcher in digital environments.
  • Strong understanding of Agile, user-centred design and service transformation methods.
  • Hands-on experience with end-to-end user research and analysis, journey mapping, and service blueprinting.
  • Expertise in collaborating with cross-functional teams including product owners, developers, policy teams and delivery managers.
  • High-level stakeholder engagement and communication skills, with ability to simplify complex findings.
  • Strong documentation, facilitation and coaching skills.
  • Experience working in healthcare, public sector or similarly regulated environments.

Desirable:

  • NHS or healthcare digital programme experience.
  • Experience supporting implementation of GP service delivery tools or national digital health services.
  • Familiarity with CA-SPA, Email Connect, or Integration Hub platforms.
  • FEDIP Senior Practitioner or similar recognised UX/Research certification.

*Rates depend on experience and client requirements

Job Information

Job Reference: JO-2507-355130
Salary: £0.00 - £300.00 per day
Salary per: day
Job Duration: 6-12 Months
Job Start Date: ASAP
Job Industries: Senior Appointments Technology
Job Locations: Greater London
Job Types: Contract

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Band 8A NHS Lead Service Designer

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