Network & Telephony Support Engineer

Network & Telephony Support Engineer

Location: Bristol

Type: Temporary Contract

Start Date: Monday 26 May 2025

End Date: Monday 30 June 2025

Pay Rate: £22.03 per hour (Inside IR35)

An experienced Voice & Data Networks Engineer is required to cover for a staff member currently on leave. This is a short-term role, working in a tight-knit, professional team of five. Immediate start available following interview and background checks.

What You’ll Be Doing:

• Maintain and support voice and data networks, telephony systems, and related infrastructure
• Troubleshoot connectivity issues and resolve incidents to meet service levels
• Monitor network performance and escalate issues when needed
• Configure network/Teams comms kit (multi-vendor environment)
• Document changes and support BAU operations
• Liaise with internal IT teams and external suppliers
• Handle tickets from the call management system to SLA deadlines
• Travel between sites as required

What You’ll Need:

• Proven experience with enterprise-level network and telephony infrastructure
• Strong troubleshooting skills for voice/data connectivity and hardware issues
• Hands-on experience with system upgrades and backup/recovery practices
• Familiarity with ITIL practices and working in a public sector IT environment
• Ability to follow procedures and technical standards (ideally NCSC aligned)
• Confident communicator with both IT and non-IT staff
• Must be able to hit the ground running – no time for hand-holding

This is a backfill role with a clear end date. Extension is possible but not guaranteed. If you’re qualified, available, and ready to get stuck in – apply now.

*Rates depend on experience and client requirements