Technical Support Officer

Salt are recruiting for an immediate requirement with a local government client of ours who is looking for a Technical Support Officer.

This will be an Inside IR35 contract for 3 months. It would be a hybrid role with 2 or 3 days a week expected in office, based North London.

The role will involve dealing with the public and service users and to ensure high standards of quality and customer care and timeliness in carrying out these functions. To make suggestions for improvements in service delivery if appropriate and to participate in the redesign of systems processes and procedures.

Main Duties and Responsibilities:

– To provide a front line team response to incoming calls, dealing efficiently, effectively and courteously with callers in person or by telephone and taking messages as appropriate. To deal with unhappy customers and difficult circumstances in an effective manner on a regular basis. To assist in developing the day to day interaction with contact center.

– To undertake a range of business administrative functions and ensure databases, systems and manual records are maintained with relevant information ensuring data is accurate, up to date and is handled confidentially and sensitively in compliance with the Data Protection Act.

– To assist colleagues with research and compose briefings, letters and service information as required. Typing of documents, official orders, formal approvals and rejections for a large volume of correspondence, standard letters, paragraphs and clauses ensuring adherence to organisation policy and guidance for written formats and information sharing. To disseminate information as required.

– To undertake financial transactions using corporate systems like E-buy to order products and receipt goods. Cash handling, recording incoming payments to insure high standards of accuracy consistency and timeliness. Issuing invoices and assisting in recovering fees from outstanding debts ensuring all tasks are undertaken within our client’s financial regulations, VAT and audit compliance.