Cold Fusion Senior Technical Lead/ Analyst

Our Client is urgently seeking an experienced Cold Fusion Senior Technical Lead/ Analyst for an initial 3 month contract to be based in Handforth.
Candidates will need to have the experience and skills listed below:

• Acknowledge incoming user reported incidents via calls/ emails.
• Monitors incoming tickets (securing reaction times)
• As required: Checks, adds or changes the category, priority and application area of new tickets (per agreed priority definitions)
• Routes ticket appropriately if unable to provide resolution.
• Incident Triaging and Problem Management
• Participate in Customer/Stakeholders meeting/discussion
• Liaise with product vendors, other support teams and third party support for issue resolution
• Handover support to offshore teams.
• Support Product patches and fixes with testing and deployment
• Coordinate and plan with Customer on Continuous Service improvement initiatives
• SPOC for Pets At Home on any support related escalations on store back office application
• Performs technical changes on cold fusion and SQL that are needed as minor enhancements

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