Senior SAP Basis Consultant

Job Title: Senior SAP Basis Consultant (E3/E4 Level)

Location: Budapest

Contract Type: 12 Months Extendable Contract

Start Date: ASAP

Experience: 10+ years overall, with 8+ years in SAP Basis and DB

Rate/Salary: Negotiable

Overview:

We are looking for a highly skilled Senior SAP Basis Consultant (E3/E4 level) to join the Applications Root Cause Analysis (RCA) Team. This role is ideal for an experienced professional with deep expertise in SAP Basis and a proven track record in cloud operations, escalation management, and technical root cause analysis. You will play a pivotal role in improving service stability, driving operational excellence, and ensuring customer satisfaction in complex, mission-critical environments.

Key Responsibilities:

• Investigate and follow up on outages, failed service requests, customer escalations, and complex IT problems.
• Perform technical root cause analysis and collaborate closely with product development, technical support, and other internal teams.
• Act as an escalation contact for customers, supported by global application experts.
• Provide hands-on operations support in escalated or complex cases.
• Drive initiatives to improve cloud operations quality, reduce outages, and enhance efficiency and collaboration.
• Ensure improvement action items from RCAs are delivered on time, while identifying and addressing recurring problem patterns.
• Deliver on agreed operational improvement initiatives and support strategic quality improvements.

Technical Skills & Experience:

• 10+ years of IT experience, with at least 8+ years in SAP Basis and database technologies.
• Strong, hands-on understanding of SAP application technologies, especially S/4HANA and SAP ABAP platform from a Basis perspective.
• SAP NetWeaver certification highly beneficial.
• Additional expertise in at least one of the following non-NetWeaver technologies: BOBJ, SAP Cloud Connector, Convergent Charging, OpenText, HANA XSA, Kubernetes/SAP Gardener.
• Experience in cloud operations or support organizations (private or public cloud).
• Strong knowledge of SAP Enterprise Cloud Services processes and operating models.

Soft Skills:

• Excellent communication skills, capable of engaging with both technical and management stakeholders.
• Strong customer focus with the ability to handle escalated cases at a senior level.
• Networking skills to collaborate effectively with customers, internal ECS teams, product development, and support.
• Proactive mindset with the ability to drive continuous improvement initiatives.
• Fluency in English (spoken and written).

Why Join?

• Work in a high-impact role within a global team handling mission-critical SAP applications.
• Collaborate with experts across product development, technical support, and enterprise cloud services.
• Opportunity to shape operational excellence and contribute to SAP’s cloud transformation journey.
• Competitive package with negotiable rate/salary.

How to Apply:

If you are a seasoned SAP Basis professional ready to take ownership of complex challenges and customer-facing escalations, we’d love to hear from you. Please apply with your updated CV today.

*Rates depend on experience and client requirements