Customer Insights and Research Manager Job in Greater London | Salt Recruitment UK

Customer Insights and Research Manager

D2C | Retail

£55,000 – £65,000

Remote – Travel to London Once a Month

The company:

This business is on a mission to revolutionize consumer brands and businesses by offering highly effective, eco-friendly products at affordable prices. They believe everyone should have the opportunity to make simple, beneficial swaps that are better for them, the planet, and their wallets.

They’ve got close to 10 years under their belt, received Series B investment in 2021 and recently received B Corp certification – so their team is dedicated to combining rapid growth with a commitment to making a positive impact in everything they do.

As Customer Insights and Research Manager you will:

• Advocate for market and consumer insights, ensuring consumer needs are prioritized in all initiatives.
• Develop and execute a comprehensive market and consumer insight strategy, leveraging external data sources, continuous consumer insight initiatives, and ad-hoc projects.
• Lead an ongoing research program with our consumer community.
• Address ad-hoc requests from business partners by identifying project objectives and designing and executing research using appropriate methodologies.
• Collaborate with our in-house data team to generate valuable insights for the entire company.
• Establish and oversee ongoing competitor and category monitoring.
• Continuously provide market and customer trend insights to our marketing and innovation teams, influencing our new product development (NPD) and communications strategies.

Requirements:

• Minimum 3 years of experience in consumer research.
• Confident and proactive, capable of designing, implementing, and evolving research programs, including managing budgets.
• Proficient in both qualitative and quantitative methodologies and analysis, comfortable with a mixed-method approach.
• Experienced in designing and conducting UX research.
• Commercially minded with a results-driven approach, prioritizing actionable insights over precision. Able to connect insights to customer and market opportunities, supporting business plans and strategies.
• Strong communicator with the ability to distill insights into actionable recommendations and collaborate with multiple stakeholders.
• Comfortable working with various teams and briefs, managing your own schedule, and aligning with business priorities.

If you’re interested in the Customer Insights and Research role please apply below….